Account Partner, SMB

About the Role

The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service.

Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

This will be a hybrid role based in San Francisco (Tuesday-Thursday)

What You'll Do

• Lead a book of business of SMB restaurant partners on the Uber Eats platform
• Proactively identify key risks within your book of business, and engage Restaurant partners through outbound phone calls, monthly reviews, and ongoing performance delivery
• Find opportunities to cross-sell related products by working cross-functionally to expand your accounts
• Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
• Maintain communication channels with merchants via email, phone, and face-to-face meetings
• Champion restaurant partner feedback to help drive insights
• Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

• At least 2 years of experience in sales, operations, account management, or similar functions
• Bachelors Degree

Preferred Qualifications

• Strong critical thinking ability
• Analytical skills - ability to segment large data sets and turn them into actionable results
• Experience creating processes and solving problems at scale
• Outstanding work ethic and attention to detail
• Excellent communication
• Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
• Willingness to roll up your sleeves and get in the weeds with our highest value partners
• Proficiency in Salesforce and Google Sheets/Excel

~~ ~~

For San Francisco, CA-based roles: The total annualized on-target earnings (OTE) for this position are USD $84,800 - USD $90,000. The base hourly rate range for this role is USD$28.75 per hour - USD$30.29 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits .

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Client-provided location(s): San Francisco, CA

Job ID: Uber-160345

Employment Type: FULL_TIME

Posted: 2026-06-25T01:24:10