Account Manager Lead, SMB
About the Role
The Partner Success Manager Incubator role is a great opportunity to demonstrate your relationship and manager skills for the assigned territory. This role focuses on post-sales of SMBs, managing a team which have to increase retention as well as driving business growth, with mutually helpful outcomes. Partner Success Manager are critical to retaining our highest value accounts, ensuring partners are successful on our platform, and exploiting opportunities to improve our business metrics for our restaurants and for Uber Eats.
What the Candidate Will Need / Bonus Points
Lead a team which will lead post-deal partner management for a high value and high potential portfolio of restaurant partners
Make you team owner of partner relationships to yield tangible metrics outcomes. Achieve revenue growth targets for your team, upsell new product features and ensure retention by driving mutual business value
Be the voice of the customer to our team members - translate their needs and advocate on their behalf
Understand the industry landscape and ensure we have positive relationships throughout our restaurant partner organizations
Conceive, design, and lead growth initiatives with our restaurant partners and drive through to completion, working cross functionally with Uber's internal teams and our restaurant partners
Set, track and report on performance metrics of restaurant partners, run monthly/quarterly business reviews
Basic Qualifications
+3 years experience, ideally in a commercial function with manager skills
You have manager skills ensuring a high performance team
You have previous customer-facing experience and have been accountable for achieving business targets or delivering a quota
Confident in making data-led decisions and using sound business judgment
Great project manager who can develop detailed joint business plans with our restaurant partners and consistently deliver above expectations
Strong executive presence and interpersonal skills (verbal and written)
Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
Preferred Qualifications
Highly autonomous - able to work with minimal oversight
Manager Skills - Manage a team of 4 people
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Willingness to work hard, roll up sleeves, and get in the weeds with our highest value partners
Proficiency in Spanish and Business English
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program