Account Manager, Hero, Uber Eats, UK
About the Role
Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber's mission to move the real world.
The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energised by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.
---- What You Will Do ----
- Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
- Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
- Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
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- Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
- Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.
Time spent in the day
- 40% Partner relationship management and consultative outreach.
- 25% Data analysis, portfolio health tracking, and account planning.
- 20% Cross-functional collaboration and internal strategy alignment.
- 15% Administrative tasks, Salesforce documentation, and process standardizing.
---- Basic Qualifications ----
- Minimum 3 years of experience in account management, operations, sales or customer-facing functions.
- Ability to negotiate with external partners and overcoming objections to gain commitment.
- Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
- Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
- Fluency in the local language of the market, and professional proficiency in English.
---- Preferred Qualifications ----
- Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
- Demonstrated problem-solving ability to solve gaps in merchant processes.
- Stakeholder management skills with the ability to influence without authority.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program