Account Manager, Eats SMB
About the Role
Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. It's not about pushing a product - it's about building long-term partnerships in a fast-changing environment.
As an SMB Account Manager for Uber Eats in the Southwest US, you won't just keep the lights on for our restaurant partners; you will act as a strategic consultant helping them unlock new revenue streams through our rapidly growing ads and marketplace solutions. This role is fast-paced, highly autonomous, and balances the excitement of driving immense revenue growth with the challenge of managing a dense, high-volume portfolio. If you thrive in a structured, corporate environment with predefined playbooks, this won't be the right fit. But if you are resilient, resourceful, and energized by the messy reality of doing big things and owning your outcomes, this is where you'll grow.
What You'll Do
- Build and grow long-term partnerships with a high-value portfolio of SMB restaurant partners, taking full ownership of retention and expansion within your book of business.
- Navigate ambiguity and internal complexity to unlock ad sales revenue, product adoption, and location expansion across your territory.
- Consult confidently on complex partner challenges, using data-driven insights to pitch Uber's advertising platform and demonstrate clear business value.
- Manage pipelines with urgency and discipline, identifying partner risks early and working quickly to protect revenue and maintain account retention.
- Collaborate cross-functionally with product, marketing, and operations teams to synthesize partner feedback into insights that actively shape our platform roadmap.
- Adapt your approach constantly based on shifting market dynamics and imperfect information-there is no one-size-fits-all playbook here.
Raise the bar for the team by showing up with absolute accountability, hustle, and a team-first mindset to hit quarterly revenue and adoption targets.
Basic Qualifications
- At least 3 years of experience in a B2B, client-facing role (such as Sales, Customer Success, or Account Management).
- Experience navigating the customer lifecycle, including prospecting and uncovering new opportunities within an existing client organization.
- Experience communicating value propositions, managing client objections, and navigating sales barriers to secure commitment.
Preferred Qualifications
- Experience or a strong interest in digital advertising, ad sales, or e-commerce marketplace dynamics.
- Ability to think strategically and use tools like Google Sheets or CRM systems (Salesforce experience a plus) to analyze data and prioritize accounts based on impact.
- A self-starter attitude with proven grit and the adaptability to pivot quickly when priorities change.
- Strong systems-thinking skills to resolve operational friction while maintaining a focus on high-impact revenue generation.
For Phoenix, AZ-based roles: The base salary range for this role is USD$55,500 per year - USD$61,500 per year.
This role is eligible for a sales incentive as well, making for an estimated OTE of USD$79,286 - USD$87,857
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You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program