Account Manager
About the Role
Portugal is a vibrant, competitive market where the digital and real worlds collide every single day. As an SMB Account Manager, you aren't just managing a list of restaurants; you are the bridge between their local business dreams and Uber's global scale.
This role is for the resilient and the resourceful. You'll navigate the messy reality of shifting market dynamics and imperfect information to build long-term partnerships that actually move the needle. The pace is fast, and the ambiguity is real-you won't have a playbook for every conversation, but you will have the autonomy to write your own.
If you thrive on taking ownership, stay calm when priorities shift, and find purpose in helping local entrepreneurs scale, you'll find your stride here. This isn't just about selling a product; it's about navigating tension and earning trust to shape how Portugal eats.
What You'll Do
- Build and grow long-term partnerships by deeply understanding what matters most to your restaurant partners, moving beyond a transactional mindset.
- Navigate constant change, internal complexity, and shifting priorities to unlock real value for both your clients and Uber.
- Own your book of business end-to-end, managing pipelines with urgency and staying disciplined through long-term trust-building cycles.
- Scale partner impact by monitoring operational health-like order reject rates-and figuring out practical solutions to technical and commercial blockers.
- Influence without authority as you collaborate across Ops, Marketing, and Product to deliver solutions that actually work in the real world.
- Lead tough negotiations and stay resilient through the inevitable "no," turning friction into a step-function improvement in partner success.
- Unblock growth opportunities by using data to communicate business value, even when market conditions are messy or unpredictable.
Basic Qualifications
- 3+ years of experience in B2B account management, sales, or a client-facing growth role.
- Proficiency in managing the full sales lifecycle, including prospecting, retention, and location expansion.
- Experience with CRM tools (like Salesforce) to manage complex pipelines and account data.
- Native Portuguese and English fluency to navigate local partnerships and global internal teams.
Preferred Qualifications
- Grit and Resilience: The ability to stay energized by challenges and navigate high-stakes negotiations with a "go-get-it" attitude.
- Systems Thinking: A knack for identifying patterns in partner feedback to improve the platform for everyone.
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- Adaptability: Proven success in fast-moving, ambiguous environments where you've had to solve problems without a script.
- Empathy and Action: A balance of understanding the "why" behind a partner's struggle and moving quickly to resolve it.
Let's ride together
Ready to ride? Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. If you're driven by impact and ready to help write the playbook, this is the place for you.
- Compensation: You may be eligible for bonuses, equity, and a range of holistic benefits.
- Work Style: We value in-person collaboration. Unless remote-approved, you'll spend Tuesday, Wednesday, and Thursday in-office.
- Equal Opportunity: Uber is an Equal Opportunity/Affirmative Action employer. We celebrate diverse perspectives to build better products.
- Accommodations: If you require a disability-related accommodation, please let us know by completing [this form].
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program