Account Coordinator Lead

About the Role

As an Account Coordinator Lead, you will play a key role in driving business success by leading a team of Account Coordinators supporting Global and Enterprise accounts. Your team will partner closely with merchants and internal account teams, handling setup and administrative tasks, documentation, reporting, and data analysis that enable scalable and efficient account management.

This role sits at the intersection of operations, project management, and stakeholder coordination. You will be responsible for ensuring execution excellence, removing blockers, and maintaining high operational standards while developing a high-performing, detail-oriented team.

What the Candidate Will Do

• Lead, coach, and support a team of Account Coordinators, ensuring timely execution of tactical and administrative tasks
• Remove blockers, prevent execution deviations, and continuously improve team workflows and processes
• Support project execution by tracking milestones, timelines, and deliverables to ensure on-time completion
• Act as a point of contact for assigned partners, resolving basic issues and proactively following up on open items
• Coordinate internal processes to ensure seamless execution of merchant and client needs
• Communicate effectively with internal and external stakeholders to resolve issues and improve account performance
• Generate reports and actionable insights from data to support Account Coordinators and Account Managers
• Monitor brand and merchant metrics daily to ensure strong operational health
• Support campaign execution by uploading campaigns, pulling reports, and sharing updates with Account Managers and Customer Success Managers
• Pull operational and marketing metrics on a daily, weekly, and monthly basis to help identify risks and growth opportunities
• Address and resolve client issues in a timely, professional, and solution-oriented manner

• 3+ years of experience in account management, operations, or a similar client-facing role, with demonstrated people leadership skills
• Proven ability to lead teams and drive high performance through clear priorities and execution discipline
• Previous customer-facing experience with accountability for business outcomes, targets, or quotas
• Strong data-driven decision-making skills and sound business judgment
• Solid project management capabilities, with experience coordinating multiple initiatives simultaneously
• Strong executive presence and excellent verbal and written communication skills
• A proactive, resourceful mindset with the ability to move quickly and operate effectively in a fast-paced environment

• Experience managing or mentoring team members in an operational or account support context
• Salesforce knowledge
• Basic SQL proficiency for data analysis and reporting
• Experience working with QSR clients or large-scale restaurant operations
• Willingness to roll up your sleeves, get into the details, and support high-value partners hands-on