Account Coordinator, Grocery & Retail
About the Role
The Account Coordinator for the Grocery & Retail business at Uber Eats will drive business growth and innovation by supporting partner managers handling a critical portfolio of retailers.
The ideal candidate will be able to build processes and scale efforts to achieve an expansion of the merchant's business at Uber. A successful account coordinator deeply understands our partners, builds positive relationships with decision makers, influences throughout the organization, and optimally identifies and exploits opportunities to improve core business metrics.
What the Candidate Will Do
1. Working hand in hand with a senior partner manager to craft initiatives to develop the topline (orders, clients, revenue) and improve operations of merchants
2. Managing the SMB (small and medium businesses) retail portfolio across Spain
3. Building long-term relationships with the retailers, ultimately improving their financials, marketing efforts, engagement and satisfaction
4. Key influence in their delivery business and will provide strategic recommendations based on your knowledge of the industry, data analysis and expertise
5. Supporting your portfolio of clients with day to day asks as well as long term plans
6. Acting as an ambassador of Uber Eats mission, brand, and product
What You Will Need
- At least 1-3 years of professional experience in a fast-paced, client-facing or operational support role (e.g. account coordination, sales support, customer success, or project coordination)
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- Excellent written and verbal communication skills in both Spanish and English
- Comfortable with spreadsheets (Excel or Google Sheets) and eager to learn new tools
- Good attention to detail
- English working proficiency and Spanish native proficiency
Bonus Points
- Interest about on demand delivery and retail
- Willingness to get into the weeds (no matter how deep) and push through despite difficulties
- Customer obsession, proactivity and willingness to build positive and lasting relationships with our partners, bringing them added value and helping them reach their potential on Uber
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program