Account Coordinator

About the Role

As an Account Coordinator, you will support the Account Management team by helping ensure strong operational health across a portfolio of accounts. This role plays a key part in keeping day-to-day activities running smoothly, enabling Account Managers and Customer Success Managers to focus on strategic priorities.

You'll provide administrative and operational support through routine communication, activity tracking, timely follow-ups, and execution of essential tasks such as reporting, onboarding, and invoicing. This is a great opportunity for someone who is detail-oriented, collaborative, and excited to grow in a client-facing, operations-focused role.

What the Candidate Will Do

• Support project execution by tracking progress, timelines, and deliverables to ensure projects are completed on time
• Monitor brand and merchant metrics on a daily basis to maintain strong operational health
• Assist with campaign execution, including uploading campaigns, pulling performance reports, and sharing updates with Account Managers and Customer Success Managers
• Support merchant onboarding by setting up new locations and monitoring existing ones to ensure eligible locations are actively taking trips
• Pull and organize operational and marketing metrics on a daily, weekly, and monthly basis to help identify risks and opportunities
• Address and resolve client issues or questions in a timely, professional, and solution-oriented manner
• Provide administrative support by preparing reports, documenting processes, and taking meeting notes to ensure alignment on next steps

• 2+ years of work experience in B2B operations, such as Sales, Customer Success, Account Management, or upper-management roles in the retail or food industry
• Bachelor's degree in Economics, Finance, Business Administration, or a related field
• Strong communication and interpersonal skills, with the ability to collaborate effectively with both internal and external stakeholders
• Excellent organizational and administrative skills, with high attention to detail
• Proficiency in Excel, Google Sheets, and reporting tools for data analysis
• Familiarity with CRM tools (such as Salesforce or HubSpot) and data analytics platforms

• Basic SQL knowledge for data analysis and reporting
• Experience working with QSR (Quick Service Restaurant) clients or large-scale restaurant operations