Community & Office Operations Manager
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
At Trustpilot, we are powered by our Trusties—our brilliant global team. We embrace a flexible, hybrid way of working, which makes our physical workspaces more than just offices; they are hubs for connection and community.
As our Community & Office Operations Manager, you will be the backbone of our physical footprint. You’ll work hand-in-hand with local Community & Office teams across Copenhagen, London, Edinburgh, New York, Denver, Hamburg, Amsterdam, Milan and Melbourne. Your mission is to ensure every Trustpilot office is safe, compliant, and operationally efficient, all while maintaining rigorous financial health.
Role responsibilities
Your role is a blend of strategic oversight and hands-on operational management, focusing on three core pillars:
Financial Stewardship
- Global Budget Oversight: Support the Head of Community & Office in managing all office budgets. You will ensure 100% accuracy in financial tracking and spend throughout the year.
- Forecasting & Mitigation: Actively predict potential overspends, advise on corrective actions, and contribute to long-term CAPEX/OPEX planning.
- Real Estate & Procurement: Assist with global lease renewals and the monitoring of business rates. Act as the primary point person for vendor onboarding, procurement workflows, and PO lifecycle management.
Safety, Security & Compliance
- Global H&S Framework: In partnership with external specialists, develop and maintain a robust Health & Safety schedule for every office, ensuring absolute alignment and compliance with varying local regulations.
- Risk Mitigation: Coordinate with local managers and contractors to ensure essential safety works, security protocols, and employee training are executed seamlessly.
Operational Excellence & Sustainability
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- Standard Operating Procedures (SOPs): Create and implement global policies that standardize security, maintenance, and facility management across all hubs.
- ESG & Sustainability Reporting: Take the lead on monitoring our physical footprint, specifically focusing on carbon emission reporting and sustainability initiatives to meet our global ESG goals.
Your profile
- Experienced: You have a proven track record in Operations, Facility Management, or a Finance-heavy operational role.
- Analytically Minded: You are comfortable with spreadsheets, budget forecasting, and data-driven reporting.
- Project Driver: You possess strong organizational skills and the ability to manage multiple high-priority projects across different time zones.
- Resilient & Adaptable: You enjoy the pace of a growing tech company and can pivot quickly when priorities change.
- Communicator: You have excellent command of English and the ability to translate complex safety or financial data into clear, actionable insights for stakeholders.
What's in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
#LI-Hybrid #LI-JR1
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
Any offer of employment for this position will be subject to our standard background checks.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion