Implementation Consultant

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. We create solutions to ensure our members, their pets, and their vets experience unparalleled customer service. We offer a collaborative, informal, and pet-friendly environment where everyone is encouraged to be the very best version of themselves.

This position is an entirely remote role open to candidates anywhere in the UK. Candidates who prefer an in-office option may choose to work a hybrid schedule out of our Altrincham office.

Description

Position Summary

As a Implementation Consultant for Vision, you will be the technical contact for all client deployments. You will contribute to discovery, implementation, testing, and training for new brands and products. In addition, you will maintain an understanding of the delivery roadmap and contribute to management and planning sessions.

Typically, you will be the first point of contact for implementation solutions and external team members with questions relating to functionality or configuration.

Key Responsibilities

• Understand the customers business environment and requirements and suggest how best these requirements can be met by the proposed product or solution through configuration
• Perform the implementation including business process development, workshops, deployment/go-live support, and documentation and assisting training if required and ensuring the solution is delivered to scope and on time
• Provide advice and guidance to customers on system usage through delivery of training sessions of development of formal documentation
• Lead the design portion of internal/external meetings in order to confirm design requirements with sponsors and gather any additional critical business needs

• Proven experience with business analysis, technical implementation and/or project management
• Proven history of both client-facing and internal team support
• Comfortable working at a high pace and able to adjust working hours to suit the needs of a globally active business
• Proven history of implementing significant and complex software projects
• Sound organizational, emotional intelligence, and interpersonal skills with clear, mature ability to maintain a calm and professional demeanor under pressure
• Have excellent oral and written communication skills
• Understanding of SQL/HTML/CSS and awareness of Object Oriented languages ( C# ), N-Tier architectures (Azure) and software patterns and techniques
• Experience working with software version control/coordination tools (e.g. Git, Jira)
• Ability to write quality unit/module tests
• Able to demonstrate a good understanding of current technology stacks (Azure)

• Bachelor's degree or equivalent work experience

• Bonus opportunities
• Private medical insurance and health cash plans
• 33 days annual leave including bank holidays
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, and fun office environment
• Cycle to work scheme
• Life Insurance, Critical Illness Cover and Group Income Protection
• Lifestyle Spending Account
• Various Employee Assistance Programmes including Mental Health Support, Medical Referrals, Legal and Financial Support and Perks