Field Operations Lead

102246

2083 North Dixie Highway, Lima, Ohio 45801

TruGreen accepts applications on an ongoing basis.

Job Description

Ensures quality and timely service to the customer through indirect supervision and development of a team of lawn care specialists. Provides mentoring, development, and exemplifies leadership qualities to field staff so that they may positively impact customer retention. TruGreen values career growth and development, and this position is included as part of the career path for future leadership roles in service management.

Responsibilities

• Engages in production route activity based on branch needs.
• Supports branch leaders to ensure Service Specialist goals are met. Maintains positive morale among personnel and actively promotes teamwork.
• Coaches and develops lawn specialists and trainees and shares feedback with branch leaders.
• Works with branch leaders to identify ways to increase customer retention.
• Mentors existing staff by sharing best practices, tips and techniques. Role models positive behaviors on the job.
• Supports new hires with obtaining lawn care licensure by providing one-on-one coaching and instruction.
• Assists branch leaders with new hire onboarding.
• Conducts and/or assists branch leaders with new hire training in customer service skills, technical skills, safety policies and procedures.
• May assist in preparation of work schedules, as well as monitor and communicate duties to Service Specialists.
• May assist in conducting branch meetings as well as attend weekly regional meetings.
• Performs frequent checks on customer properties and evaluates the quality of service provided to customers. Engages customers and potential customers where available.
• Responds on a timely basis to customer requests for telephone and in-person service calls to promote customer satisfaction and retention. Ensures diplomacy concerning customer service-related concerns.
• Takes initiative to identify problems and propose solutions to overcome challenges and improve operations.
• Facilitates and documents truck rides to ensure Service Specialists are adhering to policies and procedures. Documents and assists with daily vehicle inspections during AM/PM gate checks. Validates completed production forms.
• Assists with check outs in the warehouse and may ensure nightly filling operations are completed.

Education and Experience Requirements

• High school diploma/GED and 3-5 years of lawn care experience required.
• Requires extensive local travel. Valid, permanent driver's license from state of residence.
• Must be 21 years of age by date in role.

Knowledge, Skills, and Abilities

• Knowledge of service industry
• Excellent verbal and written communication skills
• Ability to communicate effectively at all levels
• Talent development skills
• Team building skills
• Ability to prioritize and manage projects
• Ability to develop and execute plans
• Ability to operate independently and collaboratively within a team
• Ability to analyze business processes
• Ability to obtain licensing/certification within the state of employment in the areas of horticulture and/or pesticide
• Computer skills with Microsoft Office Applications (Word, Excel, PowerPoint)

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand and walk
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use close vision abilities

Occasionally required to:

• Lift or move up to 50 lbs
• Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

• Low to moderate

Adverse Conditions

• Minimal to moderate

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

$34,365.00 - $63,575.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

Client-provided location(s): Lima, OH

Job ID: TruGreen-R35240

Employment Type: OTHER

Posted: 2026-01-29T19:27:44