Program Analyst

Duties

This Program Analyst position is located in the Human Capital Branch, Workforce Services Division, Security & Operations Management, within Law Enforcement (LE), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to:

• Serves as a liaison between LE/FAMS management officials, Administrative Officers and Human Capital (HC) in the areas of recruitment and staffing, vacancy announcements, position modifications, unfunded requests, employee performance management, health and retirement benefits, position classification (Core Compensation System), and personnel actions, including facilitating the resolution of Operations Management Division (OMD) human capital/human resources issues in these areas with LE/FAMS' divisions and multiple field locations.
• Serves as a Project Lead and handles complex assignments with minimal supervision to include coordination of employee performance management tasks and special projects for professional development training, requests for personnel actions and other responsibilities as assigned.
• Preparing a variety of formal and informal reports and implementable recommendations that address complex, multi-functional issues, analytical approaches used, and comprehensive findings that improve functions, operations, and performance. Resolves most problems and work issues without higher level assistance. Work is reviewed periodically, typically at major milestones and at completion, for policy completion and alignment with project and/or work activity requirements.
• Analyzes and interprets workforce data to identify issues and advise upper management on a
  variety of employee engagement problems, programs, and initiatives. Analyzes and evaluates continuous and complex changes in programs plans and funding for employee engagement programs, identifies the effect of changes on program milestones.

Requirements

Conditions of employment

1. You must possess U.S. Citizenship or be a U.S. National.
2. You must have reached the minimum age (18) at the time of application.
3. You must complete a favorable Background Investigation (BI).
4. Selective Service registration is required.

If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.

Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Qualifications

In addition to the minimum qualifications described above, you must meet the following specialized experience to be considered qualified for the position:

To qualify for the SV-H Pay Band (equivalent to GS-12), you must have one year of specialized experience at the SV-G or GS-11 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:

• Advanced knowledge of the application of a wide range of qualitative and quantitative analytical and evaluation methods and techniques (e.g., focus groups, employee surveys, etc.) to identify issues and advise TSA management on a variety of employee engagement problems, programs, and initiatives.
• Ability to plan, schedule, and conduct studies to evaluate the effectiveness and efficiency of employee engagement programs, gather employee feedback, identify trends, and recommend modifications to improve and support employee engagement programs.
• Ability to lead and facilitate group discussions of varying nature to identify and implement recommendations that improve functions, operations, and performance.

To qualify for the SV-I Pay Band (equivalent to GS-13), you must have one year of specialized experience at the SV-H or GS-12 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:

• All-inclusive awareness of group dynamics, team building, problem solving, decision making, and conflict management strategies, practices, and theories.
• Ability to plan, schedule, and conduct studies to evaluate the effectiveness and efficiency of employee engagement programs, gather employee feedback, identify trends, and recommend modifications to improve and support employee engagement programs.
• Ability to lead and facilitate group discussions of varying nature to identify and implement recommendations that improve functions, operations, and performance.

Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

Additional information

Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at: www.opm.gov/

To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment , and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence.

This job opportunity announcement may be used to fill additional similar vacancies.

If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments . ( https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information )

Client-provided location(s): Springfield, VA

Job ID: TSA-888318500

Employment Type: FULL_TIME

Posted: 2026-10-10T22:19:07