Jira Technical Lead
Company Description
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pd
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Overview
We are looking for a Jira-focused operations lead to own the technical administration, support, governance, and visualization of work across key initiatives.
This role will serve as the primary technical expert for Jira, providing hands-on support while ensuring strong data governance across Jira, Confluence, and Lucid. The individual will be embedded in sprint and program forums to ensure accurate tracking and high-quality reporting, without owning project execution.
The ideal candidate brings experience from a Big 4 environment supporting system implementations and understands how to bring structure, discipline, and control to complex programs.
Key Responsibilities
Jira Technical Administration & Support
- Serve as the primary technical owner and support lead for Jira
- Configure and maintain projects, workflows, issue types, fields, and permissions
- Troubleshoot issues and provide hands-on support to users
- Manage and optimize Jira performance, hygiene, and usability
- Support integrations and plugins as needed
- Train and support users on Jira, Confluence, and Lucid
- Drive best practices in tool usage and reporting
Jira Ownership & Dashboarding
- Design and maintain scalable Jira structures aligned to program needs
- Build and manage executive-ready dashboards and reporting
- Ensure consistent and disciplined use of Jira across teams
- Maintain strong data integrity within Jira
Data Governance Across Tools (Jira, Confluence, Lucid)
- Establish and enforce governance standards across Jira, Confluence, and Lucid
- Define naming conventions, data structures, and usage standards
- Ensure alignment between Jira tracking, Confluence documentation, and Lucid process flows
- Maintain data accuracy, completeness, and auditability
Embedded in Delivery Cadence
- Attend sprint ceremonies, program, and project management meetings
- Capture updates and ensure Jira reflects real-time status, risks, and dependencies
- Translate discussions into structured updates across Jira and documentation tools
Process Mapping & Documentation
- Develop process flows using Lucid
- Document workflows, dependencies, and controls in Confluence
- Ensure consistency between documented processes and system tracking
Qualifications
- 5 to 8 years of experience in Jira administration and support
- Prior experience at a Big 4 accounting or consulting firm (Deloitte, PwC, EY, KPMG)
- Experience supporting large-scale system implementations (ERP, finance systems, or transformation programs)
- Strong technical Jira expertise including workflows, dashboards, JQL, and permissions
- Experience with Confluence and Lucid
- Understanding of data governance and control frameworks
- Strong PowerPoint skills for executive communication
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term Disability
- FSA
- Fitness Subsidies
- Pet Insurance
- Mental Health Benefits
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Happy Hours
- Snacks
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
- Summer Fridays
Financial and Retirement
- 401(K)
- Performance Bonus
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at Tradeweb.