Transportation Quality Claims Analyst

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position currently.

Who we're looking for

Toyota Logistics Services is looking for a passionate and highly motivated team member to process and complete transportation damage claims.

The successful candidate will have the ability to organize, communicate, solve problems and perform a wide range of strategic activities supporting the Rail, Truck & Marine transportation teams

What you'll be doing

• Maintain and update Toyota Logistics Services (TLS) Transportation claims policies and procedures to ensure alignment with current Toyota standards.
• Collaborate with the TMS warranty team to keep TLS Transportation claims policies and procedures for dealers in Claims Processing System (CPS) up to date.
• Work closely with Tokio Marine to ensure timely resolution and disposition of damage claims.
• Facilitate coordination with business partners to achieve claims resolution within 90 days, with a stretch goal of 60 days or less.
• Partner with the Highway Operations team to support Kaizen initiatives aimed at reducing damages and claims.
• Collaborate with carriers to minimize outstanding receivables.
• Ensure compliance by dealers and regional staff with Transportation claims policies, procedures, and the vehicle handling manual.
• Coordinate with Vehicle Distribution Centers (VDCs) to complete Critical Damage Notifications (CDNs) promptly for accurate vehicle classification and disposition.
• Align with Demand and Supply Management (DSM) to expedite the movement of vehicles, reducing dwell costs by directing Class 2 units to auction and Class 3 units to T-TEN or salvage.
• Lead management of Act Of God (AOG) claims and large loss incidents in partnership with Tokio Marine, DSM, and regional teams.
• Review and interpret damage reports from inspection companies, assigning liability to the appropriate business partner; analyze and distribute monthly quality KPI data.
• Notify carriers of damage assignments and negotiate final resolutions for disputed claims.
• Participate in truck and rail service reviews, providing quality performance feedback and strategic direction as needed.
• Prepare and submit weekly claim invoices for approval and process through Fresh Desk; collaborate with Accounting and Finance to correct errors and ensure accurate adjustments.
• Address dealer and regional escalations promptly, adhering strictly to TLS Transportation claims policies and procedures for claim dispositions.
• Coordinate with rail quality analysts on derailment incidents, overseeing vehicle inspections and disposition decisions.
• Monitor carrier damage KPI progress to ensure alignment with Hoshin objectives.
• Foster strong collaborative relationships with TLS teams at headquarters and in the field, transportation business partners, and external service providers.

• 4-year college degree (supply chain or industrial engineering or business)
• 2+ years of experience in automotive transportation and/or logistics
• Expertise with Microsoft platform
• Established Effective Project Management Skills
• Ability to travel up to 20%

• Experience in policy and procedure development and adherence.
• Power BI, Tableau, Advanced Excel skills.
• Executive communications experience
• TBP panel certified
• Advanced degree
• Demonstrated skills in Strategic Thinking and Analytical Skills
• Robust Communication and Organization Skills
• Strong Problem-Solving Skills with proficiency in Toyota Business Practices (TBP) and JKK
• Familiarization with TLS operations and value proposition

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more