National Accounts Operations Supervisor

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

Toyota Financial Services' Dealer Lending Department is seeking a passionate and highly motivated National Accounts Operations Supervisor.

• Manage the daily workflow of Dealer Lending National Accounts operations, including monitoring and responding to communications from Agent Banks, coordinating draw requests, initiating new loan setups, and overseeing fund reservations to ensure accurate and timely outbound wire processing.
• Conduct thorough reviews of all executed loan documentation, including credit agreements, approvals, compliance checklists, and system data entries, to guarantee completeness, accuracy, and adherence to regulatory and internal standards during loan onboarding.
• Oversee payment processing and perform monthly reconciliation of principal, interest, and fee income, ensuring cash records are maintained accurately and reconciliations are completed within established timelines.
• Serve as a subject matter expert for Dealer Lending National Accounts operational projects, collaborating closely with the Domain team on system enhancements, report development, implementations, and rigorous testing to optimize operational efficiency and data integrity.
• Develop, maintain, and continuously improve Standard Operating Procedures (SOPs) to reflect current best practices, ensure regulatory compliance, and standardize processes across TMCC Regional Dealer Lending operations.
• Lead and execute monthly and ad hoc SOX control activities, acting as the primary liaison during internal and external audits with Internal Audit, PwC, and the SOX compliance team to ensure robust control environments and accurate financial reporting.
• Recruit, onboard, train, and mentor a high-performing team of 3-5 direct reports and contingent staff, fostering professional growth, building bench strength, and enhancing analytical capabilities to support succession planning and team scalability.
• Establish and monitor key performance indicators (KPIs) and success metrics for team members, driving accountability, delivering timely and constructive feedback, and promoting a culture of continuous improvement and operational excellence.
• Facilitate cross-functional communication and collaboration with internal stakeholders including Sales, Underwriting, Operations, Servicing, Audit, Accounting, and Treasury teams to support monthly and quarterly reconciliations and resolve operational issues proactively.
• Champion process improvement initiatives and change management efforts, identifying opportunities to streamline workflows, reduce risk, and enhance the overall effectiveness of Dealer Lending National Accounts operations.

• Bachelor's Degree or relative working experience
• 2+ years of relevant work experience in loan operations or in a similar field and/or industry
• Proficient in Microsoft Office, i.e. Word, Excel, PowerPoint, etc.
• Understanding of basic Finance/Accounting

• 5+ years of relevant work experience in loan operations or in a similar field and/or industry
• Experienced in commercial loan funding and processing (i.e. Captive Finance industry/Company or Bank)
• Experience processing/managing syndicated loan facilities

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)