Applications Operations Lead

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

Toyota's Manufacturing IT Department is looking for a passionate and highly motivated Operations Lead (AMS).

The primary responsibility of this role is to lead the Application Management Support (AMS) team responsible for supporting Siemens OpCenter and related MES applications in a production environment.

Reporting to the Operations Manager, the person in this role will support the Manufacturing IT department's objective to ensure stable, reliable, and high-performing MES operations for the Liberty battery plant.

This position is based in the Battery Plant, Liberty, NC. The selected candidate will be expected to reside within a commutable distance of this location.

What you'll be doing

• Lead and manage the AMS team responsible for supporting OpCenter and related MES applications
• Oversee incident, problem, and service request management to ensure timely resolution and minimal production impact
• Monitor system performance, availability, and stability across MES environments
• Coordinate production support activities, including on-call rotations and escalation management
• Drive root cause analysis and implement corrective actions for recurring issues
• Collaborate with development, data, and infrastructure teams to resolve complex technical issues
• Support release deployments and ensure operational readiness for new functionality

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience)
• 5+ years of experience in application support, production support, or IT operations
• 2+ years of experience leading or managing support teams
• Experience supporting enterprise applications in manufacturing or MES/MOM environments
• Experience with incident management, problem management, and service management processes

• Experience with Siemens OpCenter or similar MES platforms
• Experience in automotive or battery manufacturing environments
• Familiarity with ITIL frameworks and service management tools (e.g., ServiceNow)
• Experience supporting 24/7 production environments

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)