Assistant Supervisor - Routing (C-Shift)

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sales.
• We are invested in your professional growth and provide access to ongoing training and career development programs.
• We want your workday to work for you so we support our teams with flexible scheduling, including three-day workweeks.
• Your comfort is key so it's Casual Friday every day of the week at our state-of-the-art, climate-controlled facility.
• We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

• Monitor daily load creations made by routing coordinators
• Ensure Retail and Wholesale accounts are shipping as per scheduled pickups and appointments
• Ensure all shipments are accurately routed in alignment with customer requirements, SLA expectations, and carrier compliance standards
• Assist in load planning, including pickup dates and times
• Communicate daily with GASO teams to confirm volume, PO extensions, carrier details and shipping methods
• Provide weekly shipment lists (POs, styles, quantities) in collaboration with GASO
• Ensure adherence to expressed plans and coordinating to meet productivity and efficiency targets
• Understand key performance indicators (KPIs) such as accuracy, throughput, and efficiency, identifying and escalating concerns as needed
• Support the completion of assigned department tasks to optimize efficiency and accuracy, organizing and prioritizing tasks appropriately by working closely with department leadership to develop and implement strategies for improving efficiency
• Utilize problem-solving skills and department guidelines to troubleshoot carrier portal issues, escalating as needed
• Validate D2D Bloomingdale's accounts for required authorizations
• Plan and coordinate equipment needs for Nordstrom with carriers
• Monitor WMS/TMS systems to confirm loads are correctly closed and documented
• Maintain compliance with company policies and safety regulations
• Promote and maintain a 5S culture by supporting and championing organizational and process improvement initiatives
• Provide input and supporting information for the preparation of reports on operational metrics, challenges, and improvement strategies
• Contribute to effective communication within team and with cross-functional partners, partnering across departments as needed to ensure smooth workflow transitions and proactively addressing operational flow challenges
• Collaborate with transportation partners to resolve discrepancies or delays.

• Generate a weekly dashboard summarizing prior week's Wholesale and Retail performance
• Provide weekly outbound summary across all BUs
• Compare LY vs. TY shipping trends in a summary report
• Verify DC audit percentages to highlight errors made by DC associates
• Support chargeback resolutions for major accounts, including purging data from customer sites and sharing insights with DC and AR teams
• Provide status updates on Wholesale EOM priority POs, sharing details cross-functionally with Sales, GASO, and DC teams
• Utilize Tableau reporting to advance reporting capabilities and provide additional insight to the business
• Partner with Leadership to track the carton aging report to ensure all orders are processed with SLA

• Assist Supervisors and Manager in leading the shipping floor team to ensure pallets are built, verified, and staged according to routing requirements
• Oversee carton verification processes, ensuring accuracy of load counts, pallet inquiries, and BOL details
• Partner with leadership by providing real time feedback and assisting in addressing misdirected cartons, audit pallets, and resolving shipping exceptions
• Drive accountability for proper pallet building, labeling, and staging practices
• Assist leadership in responding and investigating escalations related to load verification or routing errors

• Assist leadership in providing coaching and real-time feedback to routers and floor associates to improve accuracy and efficiency
• With the influence and help of leadership, reinforce accountability for adherence to SOPs, focusing on routing accuracy, verification, and documentation standards.
• Work with leadership and help facilitate daily SOS/EOS huddles to align priorities, communicate updates
• Support the development and training of routers on SOPs, system navigation, and best practices
• Support the onboarding and training initiatives of new routers and shipping team members

• H.S. Diploma/G.E.D or equivalent relevant work experience required
• 2+ years of related experience working in a distribution environment; Routing experience is preferred
• Prior experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus
• Proficiency in warehouse management systems and Microsoft Office suite
• Familiarity and comfort with data, reporting tools, and analysis
• Ability to identify challenges and problem-solve accordingly in an effective way
• Ability to coordinate and communicate with external vendors/partners as required
• Strong organizational skills with an ability to prioritize competing demands effectively
• Strong interpersonal skills with an ability to interact effectively with team members at all levels including management, and maintain professionalism at all times
• Ability to establish and maintain professional relationships
• Excellent verbal and written communication skills
• Must have English proficiency (speaking and understanding)
• Able to lift and move up to 35 lbs
• Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours
• Must be willing to work overtime as needed, including weekends and holidays

• Adaptable - We change before we have to
• Entrepreneurial - We own it
• Collaborative - There's no "I" in Tory
• Client & Brand Focused - We put ourselves in Tory's shoes
• Live the Values - We show up for each other
• Functional Expertise - We're constantly learning and growing