Workflow Management Analyst, Search & Interaction Safety - Trust & Safety

Responsibilities

About the Team
The Search & Interaction Safety Team is a lean and agile group focused on safeguarding user interactions across Search, Comment, and Messaging. Our mission is to respond quickly to evolving safety challenges by streamlining workflows, implementing efficient operational processes, and fostering cross team collaboration to proactively address risks.
The planning team ensures that safety operations are adequately resourced, optimized, and future-ready. By aligning workforce supply with business needs, managing vendors and internal capacity, and responding to real-time changes, the team plays a central role in maintaining service levels, productivity, and long term scalability of safety operations.

Roles & Responsibilities
- Develop strategic data dashboards and automation solutions to enable real-time operational tracking for the Search and Interaction Safety team.
- Lead the development of smart and robust workflow management foundations, including queues, datasets, labels, and targets.
- Design and implement moderation efficiency metrics and comprehensive attribution frameworks.
- Define and set performance targets at various levels of granularity; monitor completion rates, identify root causes, and drive cross-functional solutions to improve performance outcomes.
- Revamp moderation workflows and processes; align with key stakeholders to ensure smooth implementation and adoption.
- Conduct deep-dive analyses on metric discrepancies and generate actionable insights for the team.

Qualifications

Minimum Qualifications:
- Fluency in written and spoken Chinese is needed to manage stakeholders in the Greater China markets.
- Bachelor's degree or above in Mathematics, Statistics, Computer Science, Engineering, or a related field.
- 2+ years of proven experience in data analysis, business intelligence, or insights enablement.
- Strong understanding of content moderation operations and strategies, including efficiency measurement and optimization.
- Expertise in metric system design, attribution analysis, and target-setting methodologies.
- Proficiency in data visualization tools (Tableau, Power BI), SQL, Excel, and statistical analysis;
- Strong cross-functional communication and stakeholder management skills.

Preferred Qualifications:
- Experience with Python is a plus.
- Platform experience

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $96000 - $168889 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;