Wellbeing Program Manager, EMEA & AMS
Responsibilities
About the team
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.
The Trust & Safety (T&S) team plays a critical role in ensuring that TikTok remains a safe and supportive platform for users around the world. Behind that mission are employees and partners working with complex and often sensitive content.
Our Global Wellbeing team exists to support them.
We design and deliver evidence-based wellbeing programs that promote psychological health, resilience and sustainable performance across our workforce.
The Global Wellbeing team is responsible for the development, implementation and continuous improvement of wellbeing strategy and programs across Trust & Safety.
The team partners closely with cross-functional stakeholders and regional teams to ensure programs are effectively delivered, adopted and embedded into day-to-day operations.
About the role
Within this team, the Wellbeing Program Manager is responsible for driving the planning, coordination and governance of wellbeing initiatives across Trust & Safety. The role focuses on leading project delivery for key initiatives, supporting program compliance, and ensuring consistent execution across teams. By working cross-functionally, the Program Manager translates strategy into structured plans, tracks performance, identifies gaps and drives actions to ensure programs are implemented effectively.
This role will require collaboration across teams and may involve working across time zones.
The position may involve exposure to sensitive content in the context of supporting Trust & Safety teams.
Responsibilities:
- Own and drive the end-to-end delivery of wellbeing initiatives across Trust & Safety, ensuring effective execution and continuous improvement
- Manage a portfolio of Global Wellbeing projects within the region, ensuring alignment to priorities, timelines and operational needs
- Take accountability for program adoption across teams, identifying gaps and implementing actions to improve engagement and effectiveness
- Plan and coordinate project timelines, deliverables and priorities, ensuring alignment with operational needs
- Establish and maintain clear processes and standards to support consistent and scalable program delivery
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- Manage external wellbeing vendors to ensure high-quality delivery, monitoring performance and driving improvements where needed
- Support contract and scope alignment to ensure programs deliver value and meet defined objectives
- Partner with cross-functional stakeholders to embed wellbeing initiatives into operational workflows and team practices
- Coordinate and support communications to promote wellbeing programs and increase awareness and participation
- Use data and insights to assess program performance, identify trends and take action to improve outcomes
- Support needs assessments and contribute to the ongoing development and optimisation of wellbeing programs
Qualifications
Minimum Qualifications:
- Proven experience owning and delivering programs or projects end-to-end
- At least 2 years experience in program management of corporate health and wellbeing projects at a regional level
- Demonstrated ability to manage multiple priorities and drive execution in a fast-paced environment
- Strong planning, organisation and prioritisation skills, with high attention to detail
- Strong interpersonal and communication skills, with experience managing stakeholders and building cross-functional partnerships within a large organisation
- Experience managing vendors, partners or external providers, with a focus on delivery and outcomes
- Agile mindset, with the ability to take initiative and operate effectively in a rapidly evolving environment
Preferred Qualifications:
- Experience in employee wellbeing, mental health, HR, consulting, or people-focused programs
- Experience in program tracking, governance or delivery optimisation
- Analytical mindset with the ability to use data to inform decisions
- Experience independently leading workstreams or projects within larger programs
- Experience working in a global or matrixed organisation
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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