UXR Manager, E-Commerce - USDS

Responsibilities

About the Team
This team provides strategic support to multiple business lines and helps these businesses grow sustainably. We are committed to becoming the most trustworthy strategy partner of business teams, empowering business growth at different stages of development.

TikTok is home to a new kind of shopping culture. Community Commerce blends community, entertainment, and shopping that makes product discovery so unique on TikTok. The TikTok community is having a catalytic and culture-defining impact on modern retail. We are looking for passionate and talented people to join our ecommerce research team.

Responsibilities:
- Lead a user research team and oversee initiatives that provide critical insights for US market success. Manage research projects and lead a team to deliver findings, helping strategic decision making.
- Partner with local and global stakeholders to define the research agenda, ensuring alignment between our vision and evolving customer needs in the rapidly changing US online shopping landscape.
- Work closely with cross-functional leaders to deepen understanding of the evolving US e-commerce market. Leverage user insights to enhance stakeholders' knowledge and support well-informed strategic decisions through data-driven research findings.
- Manage end-to-end research activities and resources, synthesizing findings into impactful insights that empower stakeholders with practical guidance.
- Foster a collaborative team culture characterized by open communication and learning. Lead research teams to complete while prioritizing individual growth through guidance and feedback, providing all members opportunities to enhance their expertise.
- Stay up-to-date on industry trends, best practices, and emerging methodologies, continually advancing the research process.

Qualifications

Minimum Qualifications:
- Bachelor's degree or higher in Psychology, Statistics, Sociology, Marketing Research, Economics, International Trade or a related field
- 5+ years of experience conducting UX research, consumer insights, market research or analogous work, preferably within the ecommerce industry
- Proficiency applying both qualitative and quantitative methods such as usability testing, focus groups, interviews, concept evaluation, diary studies, surveys, data analysis (SPSS, R or Python), A/B testing etc.
- Capability to coordinate globally distributed projects and collaborate with researchers and stakeholders across regions
- Strong written and oral communication skills to influence product partners and major decisions.

Preferred Qualifications:
- 2+ years of team management experience from large-scale companies, preferably leading a culturally diverse group

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $102400 - $222934 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).