UX Researcher - Global E-Commerce - Singapore
Responsibilities
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
Responsibilities:
1. Lead user research for a global e-commerce business, with a focus on understanding user needs in Southeast Asia to support business growth and improve user experience;
2. Independently drive end-to-end user research projects, including problem scoping, research design, execution, and delivering actionable insights that inform business decisions;
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3. Develop a strong business understanding and leverage research to identify growth opportunities and areas for experience optimisation;
4. Proactively monitor industry trends and market dynamics, and conduct deep-dive studies aligned with business priorities and user needs
Qualifications
Minimum Qualifications:
1. Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing, Economics, Anthropology, or related fields.
2. 2+ years of experience in user or market research, with familiarity across both qualitative and quantitative methods and the ability to independently deliver end-to-end studies;
3. Strong learning agility and critical thinking skills, with curiosity about user and business problems and the ability to drive insights into actionable solutions in complex environments;
4. Ability to thrive in a fast-paced environment and manage multiple projects effectively, and demonstrate strong time management skills;
Preferred Qualifications:
1. Good understanding of the e-commerce or internet industry; experience in Southeast Asia markets is a plus;
2. Strong communication and stakeholder management skills, with the ability to collaborate cross-functionally and drive impact;
3. Proficiency in data analysis tools (e.g. SPSS, SQL) is a plus; strong qualitative research skills
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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