UX Researcher - Global E-commerce

In this role, you will:
-Lead strategic research to identify novel product opportunities and conduct independent research on multiple aspects of products and experiences.
-Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).
-Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.
-Understand and incorporate complex technical and business requirements into research.
-Advocate research findings to diverse audiences through written reports and in-person presentations.

Qualifications

Minimum Qualifications
- At least 5 years of experience working in UX Research.
- Experience utilizing various research design methods (i.e. usability studies, contextual inquiry, surveys, etc.)
- Relevant product research experience, either in an end-to-end, usability, or generative setting.
- Ability to take initiative and ownership of the program with an entrepreneurial mindset.
- Proven ability to lead creative projects, solve complex problems using data, and inspire the team to think outside the box.
- Experienced or interested in monetization products and product design processes.
- Passionate about contributing and building an outstanding and industry-leading design community.

Preferred Qualifications
- Passionate about TikTok products and user experience.
- Experience leading strategic research efforts and integrating user research into product designs.
- Comfortable dealing with conflicts, solving ambiguous and open-ended problems independently.
- Collaborative, establish relationships quickly, and have experience influencing and working with multiple cross-functional partners, including leaders.
- Striving to be a subject matter expert in your space and consistently improving the design processes and operations.
- Excellent in handling challenging and dynamic changing environments.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $97280 - $211787 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): Los Angeles, CA

Job ID: TikTok-7553199219235080456

Employment Type: OTHER

Posted: 2025-09-26T20:22:58