User Product Experience Manager - TikTok

Responsibilities

About the Team
The team aims to maintain product stability and security, simplicity, and ease of use; effectively support business growth and multi-business balance; and help TikTok become a comprehensive platform that connects people, content, and services.

Responsibilities:
- Responsible for the user experience of TikTok product, collaborating with the team to identify experience issues, develop optimization plans and strategies, and drive implementation in collaboration with core teams such as product, R&D, and algorithms.
- Based on upstream product strategy iterations, product feature updates, and related rule updates within the business segment, proactively identify and address potential experience issues.
- Establish good cooperative relationships and collaboration mechanisms with internal teams and external partners, promptly identify, follow up on, and drive the resolution of user requests related to product features.
- Combine business needs with user feedback research and collection to analyze genuine user needs.
- Regularly review rules/products/strategies related to user experience, monitor overall experience data, assess experience levels, and promptly identify existing experience issues.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above, with more than three years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills.
- Empathy for user feedback and pain points, with good logical thinking and decomposition skills
- Strong cross-functional coordination and collaboration skills, goal-oriented mindset, proactive in driving problem resolution and improvement.

Preferred Qualifications:
- Experience working across multiple locations and timezones within global organizations.
- Project management (PMO) experience preferred.