User Operations Specialist - Trust and Safety

- Analyse tickets to identify process improvement opportunities;
- Assist and support training projects and user feedback projects;
- Assisting with daily data analytics work, such as QA sampling, metrics consolidationg, dashboard construction, data workflow governance, etc.
- Partner with the Engineering team on product optimizations will be a plus.
- This role follows a shift schedule - 7 days with 2 days off in lieu weekly and the shift might be on a ration basis.

Qualifications

Minimum Qualifications
- Bachelor's degree, with minimum 1 year of work experience
- Technical support or User/Product Operations related experience in the internet industry.
- Thorough understanding of mobile-video products.
- Flexibility and willingness to support various projects as needed.
- Basic experience and knowledge in coding, data construction, and visualization
- Excel formulas, SQL functions (join, CTE, window function), Basic Python (pandas, numpy)
- Flexibility to work early morning and/or late evening and/or weekend shifts as needed due to time zone differences.

Preferred Qualifications:
- 2-3 years in a very similar tech / troubleshooting / support role at a big tech or late-stage startup company
- Quick learner with analytical skills
- Excellent communication and problem-solving skills
- The ability to multi-task and work under pressure
- Self-driven, with a strong sense of ownership
- Ability to meet 5 days in office requirement.

Job Information

[For Pay Transparency] Compensation Description (hourly)

The hourly rate range for this position in the selected city is $31.67- $51.28.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Jose, CA

Job ID: TikTok-7548681359578155282

Employment Type: OTHER

Posted: 2025-09-16T20:18:22