User Experience Strategy Manager - TikTok
Responsibilities
About the Team
The team aims to maintain product stability and security, simplicity, and ease of use; effectively support business growth and multi-business balance; and help TikTok become a comprehensive platform that connects people, content, and services.
Responsibilities:
- Be responsible for the user product experience of TikTok, collaborate with the team to implement the management of experience-related issues, including issue identification, reporting, assessment, resolution, and review.
- Establish a data monitoring system for user experience monitoring and identify potential risks and abnormal fluctuations from user feedback to report the bugs/issues and provide data support for continuous business optimization.
- Establish good cooperative relationships and collaboration mechanisms with internal teams and external partners, promptly identify, follow up on, and drive the resolution of user experience issue.
- Combine business needs with user feedback research and collection to analyze genuine user needs.
- Regularly review rules, products, and strategies related to user experience; monitor overall experience data, evaluate experience standards, and promptly detect existing experience issues.
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Qualifications
Minimum Qualifications:
- Bachelor's degree or above, with more than three years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills.
- Rigorous logical thinking, excellent structured expression ability; Good at clearly elaborating issues, strategies, and solutions, and able to provide sufficient data support for decision-making.
- Proficient in data analysis tools such as SQL, Excel, and Tableau, with strong data sensitivity.
Preferred Qualification:
- Experience working across multiple locations and timezones within global organizations.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.