US Experience Program Manager Graduate (TikTok Shop - Governance & Experience) - 2026 Start (BS/ MS)
Responsibilities
About our team
TikTok Shop's Governance and Experience (GNE) team is a global, mission-driven group dedicated to building a safe, fair, and seamless marketplace for users, sellers, and creators. Behind every transaction, we shape trust policies, engineer intelligent systems, and design secure, intuitive user journeys that protect the integrity of the platform and enhance the e-commerce experience for millions every day.
We're looking for passionate, curious individuals who care deeply about user experience and thrive on solving complex, high-stakes challenges. If you're eager to join a team where your ideas matter, your work drives real impact, and learning never stops, join us in building the future of e-commerce, one meaningful experience at a time.
What makes our graduate track unique?
Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.
Within your first year, you'll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation's duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.
You'll get to:
- Go deep and go broad - Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth
- Solve real problems with global impact - Contribute to projects that shape the experience for millions of users and sellers around the world
- Build what doesn't exist yet - shape new systems, processes, and policies in a fast-scaling business
We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.
Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.
What's this role about?
As part of the Governance & Experience organization, the Experience Team is dedicated to delivering trustworthy, high-quality experiences across the entire customer journey on TikTok Shop - from pre-purchase to post-purchase. We work closely with cross-functional teams to identify key pain points, drive customer-centric improvements, and continuously elevate user satisfaction on a global scale.
Examples of what you'll work on:
- Support the design and improvement of user-facing processes such as return and refund experiences, customer compensation, or VOC (Voice of Customer) analysis
- Conduct data-driven analysis to identify pain points and recommend improvements across the customer journey
- Collaborate with product, operations, training, quality, and policy teams to implement experience-related initiatives
- Monitor key experience metrics and support dashboard/reporting development to track improvement outcomes
- Participate in cross-team workshops to align on experience goals, process changes, and business trade-offs
Qualifications
Minimum Qualifications
- Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business, Economics, Industrial Engineering, Engineering, Social Sciences, or related fields with strong academic performance.
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- Strong Analytical Skills - Comfortable working with data to uncover insights and drive decisions.
- User-First Thinking - Understand and anticipate users' needs to build better experiences.
- Drive and Adaptability - Thrive in fast-paced environments and navigate change with agility.
- Curiosity and Creativity - A knack for turning ideas into actionable strategies and a desire to explore innovative approaches.
For TikTok
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $77969 - $77969 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.