UK&EU Logistics Operations Manager - TikTok Shop

Responsibilities

About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an experienced logistics operations manager to manage intra EU carrier performance, to improve TikTok shipping service level constantly to attract more sellers.

- Responsible for the TikTok shipping service and related operations for Intra EU scope (cross EU countries shipments), including (but not limited to) courier management & courier pool expansion with procurement, logistics performance analysis, key metrics improvement, reverse logistics performances
- Covering multiple platform shipping methods, help build and constantly improve the relevant service. As the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment
- Responsible for improving seller experience on using TikTok shipping service, including (but not limited to) solving collection issues, key sellers communication, mass sellers education, to improve seller adoption of TikTok shipping service
- Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed
- Manage day-to-day operations, track record of high performance and team improvement

Qualifications

Minimum Qualification(s)
- Bachelor's degree or higher
- Work experience in logistics operations, with excellent understanding of any segment including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance
- Self-motivated and results-driven, analytical and data-driven
- Fluent communication in both English and Chinese is required to communicate with Chinese merchants and internal stakeholders based in China while communicating in English with cross-functional team stakeholders

Preferred Qualification(s)
- Bachelor's degree with logistics transportation or business management background
- Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies
- Fair understanding of e-Commerce marketplace operation and governance policy
- Able to do short-term business travel within Europe