Top User Growth Manager - TikTok LIVE - Paris
Responsibilities
The LIVE Operations team is focused on building a scalable and high-performing TikTok LIVE ecosystem. By working closely with a wider group of consumer audiences, creators, and creator agencies, we drive long-term growth through content innovation, monetization enablement, and community development.
We are looking for a Top User Operations Manager to drive premium user(VIP gifter focus) growth and monetization for TikTok LIVE in France.
You will own end-to-end user strategy, leveraging data to improve user engagement, retention, and revenue performance.
Key Responsibilities
- Define and execute top user growth strategy(retention, monetization), owning TikTok LIVE VIP gifting management ecosystem for the French market.
- Directly engage with top users to collect first-hand insights of user feedback, analyze user behavior (viewing, gifting, conversion funnels) and generate actionable insights while addressing user issues in a timely manner
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-Design and iterate user promotion campaigns, including personalized reward mechanics and engagement incentives
- Work on a project basis to support the post-launch of several payment programs, coordinating localization and external finance partnerships
- Collaborate with cross-functional teams (product, payment, creator ops, data) to drive impact
Qualifications
Minimum Qualification(s)
- 5+ years of experience in user ops / growth / customer success, with demonstrated experience of high-value client relation management and campaign project management in a data-driven environment
- Ability to turn insights into execution
- Fluent in English & French (both written and spoken to communicate with the French team)
Preferred Qualification(s)
- Experience in live streaming / social / creator platforms
- Familiar with VIP support & monetization (gifting, subscriptions, etc.)
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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