TikTok Shop - S&OP Manager, CBT
Responsibilities
TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.
Job Responsibilities
1. Lead S&OP management for TikTok Shipping, leveraging historical data, business targets, promotional plans, and market trends to generate short-, mid-, and long-term volume forecasts. Communicate forecast outputs to internal and external stakeholders to support workforce, transportation, and resource planning, while continuously collecting feedback to improve forecast quality.
2. Work closely with cross-functional teams including network planning, merchant warehouse operations, merchant operations, and campaign teams to align on network capacity, warehouse plans, penetration targets, and promotional schedules, ensuring forecast assumptions are consistent with business realities.
3. Partner with upstream business teams to improve the accuracy and effectiveness of forecast inputs, and collaborate with product and algorithm teams to optimize forecasting models, logic, and parameters for higher accuracy. Monitor forecast accuracy on an ongoing basis, conduct regular variance analysis, and drive continuous improvement. When significant gaps arise between forecast and actual performance, develop contingency plans to minimize resource loss and operational risk.
4. Support capacity coordination for key projects, major campaigns, and new business launches, ensuring sufficient and stable resource supply for high-priority initiatives.
5. Continuously refine the S&OP process framework and establish effective forecast communication and alignment mechanisms; organize regular review meetings to track forecast updates and execution progress.
Qualifications
Minimum Qualifications:
1. Bachelor's degree or above, preferably in Supply Chain, Logistics, Data Analytics, Statistics, or related fields.
2. Strong analytical skills with proficiency in common data analysis tools; SQL capability is preferred.
3. At least 3 years of relevant experience in production planning, demand planning, supply planning, S&OP, or supply chain operations.
4. Familiarity with e-commerce supply chain, international warehousing, or overseas local logistics; experience in e-commerce platforms or international logistics is a plus.
5. Strong data-driven problem-solving skills and an innovative mindset, with the ability to respond effectively to complex scenarios by adjusting forecasting strategies and resolving execution issues quickly.
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Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $115520 - $209380 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.