TikTok Shop - Site Operations Manager, Sort Center
Responsibilities
Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Site Operations Manager, Sort Center to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.
The Operations Manager (Sort Center) is the single-threaded owner for operational excellence at a TikTok Shop sort center. While day-to-day execution is primarily managed by a third-party Logistics Service Provider (LSP), this role is fully accountable for end-to-end performance, standards, and results at the site.
This position requires expert-level knowledge of sort center operations to effectively coach, influence, and hold the LSP accountable. The Operations Manager serves as the operational authority and strategic partner-ensuring all processes, metrics, and behaviors meet TikTok Shop expectations.
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Responsibilities
LSP Partnership & Performance Management
- Serve as the primary operational partner and point of contact for on-site LSP leadership
- Build strong relationships grounded in trust, clear expectations, and accountability
- Coach LSP managers by teaching standard work, best practices, and TikTok Shop operating principles
- Hold the LSP accountable to SLAs, KPIs, safety standards, quality expectations, and cost targets
End-to-End Operational Ownership
- Maintain expert-level understanding of the full sort center lifecycle: inbound, induction, sortation, staging, dispatch, and final mile handoff
- Ensure all processes are executed to standard and aligned with network expectations.
- Identify operational gaps, risks, and inefficiencies; drive corrective actions through the LSP
- Act as the escalation owner for site-level operational issues impacting service, quality, or cost
Metrics, Quality & Continuous Improvement
- Own site performance metrics including (but not limited to): throughput, SLA attainment, mis-sorts, quality defects, labor efficiency, and safety
- Analyze data to identify trends, root causes, and improvement opportunities
- Lead structured problem-solving and continuous improvement initiatives with the LSP
- Ensure consistent execution of SOPs, audits, and compliance requirements
Leadership & Cross-Functional Alignment
- Represent the site in cross-functional discussions with Middle Mile, Final Mile, Product, Engineering, and Procurement partners
- Support site launches, peak planning, and operational changes impacting the sort center
- Establish clear operating rhythms with the LSP to ensure alignment during both peak and non-peak periods
Qualifications
Minimum Qualifications
- Bachelor's degree or equivalent operational experience
- 3+ years of operations, logistics, or supply chain experience
- Proven experience managing or partnering with third-party logistics providers (3PL/LSP)
- Strong data analysis, problem-solving, and performance management skills
- This position is part of a team that provides additional support and requires working scheduled shifts, which may include holidays
Preferred Qualifications
- Experience operating or overseeing sort centers, hubs, or high-volume distribution environments
- Demonstrated ability to influence without direct authority
- Experience supporting site launches, ramp-ups, or operational transformations
- Strong communication skills with the ability to coach leaders at all levels
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.