TikTok Shop - Site Operations Manager, Sort Center

- Ensure all processes are executed to standard and aligned with network expectations.
- Identify operational gaps, risks, and inefficiencies; drive corrective actions through the LSP
- Act as the escalation owner for site-level operational issues impacting service, quality, or cost

Metrics, Quality & Continuous Improvement
- Own site performance metrics including (but not limited to): throughput, SLA attainment, missorts, quality defects, labor efficiency, and safety
- Analyze data to identify trends, root causes, and improvement opportunities
- Lead structured problem-solving and continuous improvement initiatives with the LSP
- Ensure consistent execution of SOPs, audits, and compliance requirements
Leadership & Cross-Functional Alignment
- Represent the site in cross-functional discussions with Middle Mile, Final Mile, Product, Engineering, and Procurement partners
- Support site launches, peak planning, and operational changes impacting the sort center
- Establish clear operating rhythms with the LSP to ensure alignment during both peak and non-peak periods

Qualifications

Minimum Qualifications
- Bachelor's degree or equivalent operational experience
- 3+ years of operations, logistics, or supply chain experience
- Proven experience managing or partnering with third-party logistics providers (3PL/LSP)
- Strong data analysis, problem-solving, and performance management skills
- Flexibility to support nights, weekends, and peak operational periods as required

Preferred Qualifications
- Experience operating or overseeing sort centers, hubs, or high-volume distribution environments
- Demonstrated ability to influence without direct authority
- Experience supporting site launches, ramp-ups, or operational transformations
- Strong communication skills with the ability to coach leaders at all levels

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $105600 - $197600 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Bernadino, CA

Job ID: TikTok-7599821273262229765

Employment Type: OTHER

Posted: 2026-01-27T19:53:41