TikTok Shop - Seller Growth Strategy & Operations Manager
Responsibilities
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.
The Seller Growth team owns seller acquisition and incubation for merchants on TikTok Shop in Spain. As Strategy & Operations Manager, you'll design and run the seller missions, outreach programs, and other initiatives that take sellers through onboarding, listing, content creation, and ads - and then help them grow and scale on one of the fastest-growing e-commerce platforms.
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You'll own growth strategy end-to-end for Spain: spotting the opportunity in the data, designing the program, and driving it through execution with cross-functional partners.
This role suits an Operations, Program, or Project Manager who thrives in a fast-moving environment and pairs a sharp analytical mind with strong execution.
- Design, execute, and iterate seller acquisition and incubation strategies for the Spanish market.
- Build differentiated growth playbooks across seller segments, running seller missions and seller outreach campaigns.
- Monitor growth metrics, spot trends, track budget ROI, and run attribution analysis to steer growth direction.
- Surface growth opportunities through data analysis and convert them into concrete solutions and plans.
- Turn ambiguous problems into solutions that improve processes and workflows.
- Run project and stakeholder meetings effectively - drive discussions to decisions and keep programs on track.
Qualifications
Minimum Qualifications
- Fluent in Chinese and English - Chinese to work with internal teams based in Mainland China; English to work with local stakeholders and global cross-functional / product teams.
- Bachelor's degree or above, with 2+ years' experience in consulting, data analysis, user growth, or project management.
- Experience in at least one fast-paced startup or high-growth company.
- Hands-on with SQL and a data visualization tool (Tableau / Power BI); comfortable interpreting data to make decisions.
- Strong organizational and multitasking skills; able to prioritize across multiple projects.
- Excellent written and verbal communication.
Preferred Qualifications
- Experience in e-commerce, Ads, or another internet industry.
- Experience in seller growth and / or seller incubation.
- Spanish (working proficiency or above).
- Python for data analysis.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.