TikTok Shop - Seller Governance Program Manager
Responsibilities
E-commerce's Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience.
Responsibilities
- Design and execution of seller lifecycle governance strategies that minimize ecosystem risks, improve seller performance, and enhance customer trust in TikTok Shop across EMEA.
- Analyze data to identify key trends, gaps, and risk signals across the seller lifecycle, translating insights into clear recommendations, business cases, and prioritized project proposals.
- Triangulate findings across internal tools, investigations, and cross-functional feedback to identify risky sellers, behaviors, and emerging issues, and escalate where required.
- Collaborate with cross-functional teams to gather requirements, align on problem statements, and design best-fit solutions and SOP updates.
- Drive the delivery of medium-complexity governance projects, including requirement scoping, milestone planning, and stakeholder alignment across multiple teams and markets.
Want more jobs like this?
Get Data and Analytics jobs in Singapore delivered to your inbox every week.
- Act as a subject-matter contributor in specific areas of Seller Governance, supporting investigations, refining internal knowledge bases, and strengthening operational and policy consistency.
- Support tracking of key governance KPIs, monitor risk and performance signals, and proactively flag challenges, opportunities, and ecosystem risks.
Qualifications
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- Familiar with e-commerce, operations, compliance, marketplace governance, or related fields.
- Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action (Excel/Sheets required; SQL a plus).
- Clear and effective communication skills with the ability to influence cross-functional stakeholders and translate insights into actionable recommendations.
- Ability to navigate ambiguity, adapt to fast-changing environments, and manage multiple priorities with strong ownership and accountability.
Preferred Qualifications:
- Experience in e-commerce, marketplace platforms, or policy/governance-related functions with strong commercial acumen.
- Experience working with cross-functional teams across multiple markets or in a matrix organisation.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.