TikTok Shop - Risk Strategy Product Manager (Buyer Risk)
Responsibilities
About the Team
The TikTok e-Commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.
As part of the Governance and Experience (GNE) organization, our Risk Control and Security team safeguards TikTok Shop's global marketplace for users, sellers, and creators. We blend data-driven insights, policy design, and technical innovation to combat fraud while preserving a seamless user experience.
Our team plays a crucial role in ensuring the company's success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you'll be part of a team that's developing new solutions to new challenges. It's working fast, at scale, and we're making a difference. We are looking for talents to join us on this exciting journey!
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Responsibilities
- End-to-End Domain Ownership: Lead the strategic roadmap for buyer risk domain. Design and implement systemic defense frameworks-including risk engine integration, feature logic, and decision pathways- to protect sellers against buyer risks such as malicious return/refund and chargeback behaviors, buyer-seller collusion, malicious reviews and spam activities
- AI & Agent Orchestration: Drive the transformation of risk operations through AI. Design agent and skills orchestration, defining multi-agent workflows with auditable reasoning, escalation logic, and confidence thresholds. Translate complex risk judgment criteria into LLM prompts to automate decision-making and replace manual processes with scalable AI-driven solutions.
- AI Quality & Integrity Frameworks: Establish comprehensive AI quality evaluation frameworks and design cross-product integrity workflows to ensure robust, safe, and highly accurate AI deployments.
- Advanced Data Attribution: Conduct deep-dive root cause analysis (RCA) on strategy performance and model health. Interpret feature distributions and data trends to identify drifts, and autonomously adjust thresholds to balance risk levels with business growth.
- Global Scalability & Implementation: Translate complex risk logic into standardized global playbooks and quality benchmarks (QA) to ensure consistent defense performance across all localized markets.
- Technical Bridge & Execution: Translate complex risk requirements into scalable product roadmaps and technical specifications, driving cross-functional execution across Data, Algorithm, Engineering, and Operations teams.
Qualifications
Minimum Qualification(s):
- 4+ years of experience in Risk Management, Trust & Safety, or Anti-fraud within major technology ecosystems. Proven success in navigating high-concurrency adversarial attacks.
- Expert-level SQL skills with the ability to autonomously extract insights and risk signals from large-scale, complex datasets.
- Strong understanding of machine learning principles, specifically in designing high-impact features and evaluating model performance (e.g., Precision, Recall, AUC) to optimize risk-reward trade-offs.
- Hands-on experience with AI/LLM applications, including Prompt Engineering and the orchestration of AI agents to solve operational challenges.
- Exceptional ability to influence and collaborate across diverse teams, including Business, Data, Engineering, and Operations.
- A self-starter with a strong sense of ownership. Comfortable making high-stakes, data-backed decisions in ambiguous environments.
Preferred Qualification(s):
- Familiarity with e-Commerce aftersales, returns/refunds and chargeback flows
- Experience operating in global markets (US, LATAM, EU or APAC)
- Understanding of legal/regulatory constraints in consumer protection, refunds, and dispute resolution
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.