TikTok Shop - Risk Strategy Product Manager
Responsibilities
About the Team
The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.
As part of the Governance and Experience (GNE) organization, our Risk Control and Security team safeguards TikTok Shop's global marketplace for users, sellers, and creators. We blend data-driven insights, policy design, and technical innovation to combat fraud while preserving a seamless user experience.
Our team plays a crucial role in ensuring the company's success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you'll be part of a team that's developing new solutions to new challenges. It's working fast, at scale, and we're making a difference. We are looking for talents to join us on this exciting journey!
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Responsibilities
- End-to-End Domain Ownership: Lead the strategic roadmap for specific global risk domains. Design and implement systemic defense frameworks-including risk engine integration, feature logic, and decision pathways-ensuring a proactive defense posture.
- AI & Agent Orchestration: Drive the transformation of risk operations through AI. Translate complex risk judgment criteria into LLM prompts and agentic workflows to automate decision-making, replacing manual processes with scalable AI-driven solutions.
- Advanced Data Attribution: Conduct deep-dive root cause analysis (RCA) on strategy performance and model health. Interpret feature distributions and data trends to identify drifts, and autonomously adjust thresholds to balance risk levels with business growth.
- Global Scalability & Implementation: Translate complex risk logic into standardized global playbooks and quality benchmarks (QA) to ensure consistent defense performance across all localized markets.
- Technical Bridge & Execution: Translate complex risk requirements into scalable product roadmaps and technical specifications, driving cross-functional execution across Data, Algorithm, Engineering, and Operations teams.
Qualifications
Minimum Qualifications
- 4+ years of experience in Risk Management, Trust & Safety, or Anti-fraud within major technology ecosystems. Proven success in navigating high-concurrency adversarial attacks.
- Expert-level SQL skills with the ability to autonomously extract insights and risk signals from large-scale, complex datasets.
- Strong understanding of machine learning principles, specifically in designing high-impact features and evaluating model performance (e.g., Precision, Recall, AUC) to optimize risk-reward trade-offs.
- Hands-on experience with AI/LLM applications, including Prompt Engineering and the orchestration of AI agents to solve operational challenges.
- Exceptional ability to influence and collaborate across diverse teams, including Business, Data, Engineering, and Operations.
- A self-starter with a strong sense of ownership. Comfortable making high-stakes, data-backed decisions in ambiguous environments.
Preferred Qualifications
- Experience in eCommerce or Tech industry is a plus.
- Proven track record of delivering results in a fast-paced environment, and driving innovation on behalf of internal and external stakeholders.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.