TikTok Shop - Risk Control & Security Operations Lead
Responsibilities
About the Team:
The TikTok E-commerce Governance and Experience team ensures our marketplace remains safe, trustworthy, and customer-centric across the globe. We protect users, sellers, and creators by designing policies, building systems, and managing operations that safeguard platform integrity.
About the Role:
We are seeking a Risk Control & Security Operations Lead to oversee our risk management and fraud prevention operations in the US. Beyond managing investigations and escalations, this role plays a critical part in partnering with regional business teams to balance growth with trust and safety. You will bridge business objectives and risk control goals, ensuring solutions are pragmatic, scalable, and aligned with both user trust and commercial priorities.
Responsibilities:
- Lead Regional Risk Operations Analysts in making calibrated, context-aware decisions regarding the detection, investigation, and mitigation of risks.
- Drive the migration of traditional investigation workflows into LLM-driven automation, ensuring high precision and operational efficiency.
- Serve as the primary business partner to regional commercial and operations teams to understand their needs, identify potential risks, and co-develop solutions that enable safe growth.
- Own regional risk metrics and performance, utilizing advanced data analysis to detect abnormalities, investigate edge cases, and identify drivers behind on-call and appeal outcomes.
- Partner with Global Risk Domain, Product, and Data Science teams to co-design risk control strategies and close systemic gaps in the US market.
- Act as the escalation point for high-impact fraud incidents, high-priority appeals, and regulatory requests, ensuring timely and compliant resolutions.
- Direct the evolution of the LLM & Model QA function, focusing on RLHF (Reinforcement Learning from Human Feedback) and root cause analysis for model false positives/negatives.
- Coach the team in transitioning skillsets toward deep-dive data analysis and AI model oversight, fostering a culture of technical curiosity and operational excellence.
Qualifications
Minimum Qualifications:
- 5 years of experience in fraud operations, risk control, or Trust & Safety, with at least 3 years in a leadership role managing multi-disciplinary teams.
- Proven ability to balance business enablement with risk control, acting as a strategic consultant to business stakeholders.
- Familiarity with the lifecycle of machine learning models or LLMs, including an understanding of RLHF, model tuning, or automated QA workflows.
- Strong investigative mindset with the ability to navigate complex data to find the "why" behind the numbers.
- Ability to translate technical model performance into clear business impact for leadership.
- Ability to thrive in fast-paced, ambiguous environments and lead teams through significant organizational and technological shifts.
Preferred Qualifications:
- Proficiency or familiarity with SQL, Python, or similar data tools is a significant plus.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $151050 - $273600 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.