TikTok Shop - Regional Operations Manager, Sort Centers

Responsibilities
Regional Ownership & LSP Strategy
- Own end-to-end operational performance across 3-5 sort centers within the region.
- Establish and maintain strong regional partnerships with LSP leadership, ensuring consistent execution to TikTok Shop standards.
- Set clear expectations and operating principles for LSPs across all sites.
- Drive regional alignment on SLAs, KPIs, safety, quality, and cost targets.
- Act as the primary escalation point for multi-site or systemic operational issues.

People Leadership & Talent Development
- Directly manage and develop on-site Operations Managers.
- Coach leaders to become subject-matter experts and strong LSP partners.
- Set performance expectations, provide regular feedback, and support career development.
- Ensure leadership bench strength and succession planning across the region.

Operational Excellence & Standardization
- Ensure consistent execution of standard work, SOPs, and operating rhythms across all sites.
- Identify best practices and scale them regionally.
- Lead regional continuous improvement initiatives to reduce defects, missorts, and inefficiencies.
- Partner with Product and Engineering teams to test, validate, and roll out new tools or processes.

Metrics, Quality & Data-Driven Execution
- Own regional performance metrics including throughput, SLA attainment, missorts, quality defects, labor efficiency, and safety.
- Review site-level data to identify trends, risks, and systemic gaps.
- Drive structured root-cause analysis and corrective actions through site leaders and LSPs.
- Ensure data accuracy, reporting consistency, and strong performance visibility.

Cross-Functional & Network Alignment
- Serve as the regional operations representative in cross-functional forums with Middle Mile, Final Mile, Product, Engineering, Procurement, and Finance.
- Support new site launches, expansions, peak readiness, and network changes within the region.
- Ensure communication and execution are aligned across all sites during peak and high-risk periods.

Qualifications

Minimum Qualifications
- Bachelor's degree or equivalent operational leadership experience.
- 5+ years of operations, logistics, or supply chain experience.
- 3+ years of people management experience.
- Proven experience leading multi-site operations or regional teams.
- Strong experience managing and influencing third-party logistics providers (3PL/LSP).
- Strong analytical, problem-solving, and decision-making skills.
- Flexibility to travel within the region and support nights, weekends, and peak periods as required.

Preferred Qualifications
- Experience overseeing sort centers, hubs, or high-volume distribution networks.
- Demonstrated success scaling operations across multiple sites.
- Strong executive communication and stakeholder management skills.
- Experience leading launches, transformations, or network-level initiatives.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $129600 - $259200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Bernadino, CA

Job ID: TikTok-7599823660392106293

Employment Type: OTHER

Posted: 2026-01-28T19:55:30