TikTok Shop - Regional Moderation Business Analyst
Responsibilities
About the team:
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
As the Moderation Business Analyst, you will be the data cornerstone for the global moderation team, transforming complex operational data into actionable insights. You will be instrumental in designing, building, and maintaining the core data infrastructure that enables efficient content policy enforcement and drives operational excellence across our E-commerce platform.
Roles and Responsibilities:
- Design and structure the core data index and requirements for E-commerce Moderation, ensuring data integrity and accessibility.
- Develop, maintain, and automate critical data dashboards and reporting tools (e.g., core index metrics) to provide real-time visibility into operational health.
Want more jobs like this?
Get jobs in São Paulo, Brazil delivered to your inbox every week.
- Proactively monitor core index data for anomalies, investigating root causes and implementing corrective actions rapidly.
- Collaborate closely with Data Engineering (DE), Product Management (PM), Research & Development (RD), and Algorithm (Algo) teams to enhance data infrastructure and tooling, enabling moderation teams to identify problems and opportunities more effectively.
- Partner with regional moderation leaders and cross-functional stakeholders to understand business challenges and analytical needs.
- Conduct in-depth data analysis to derive accurate conclusions, uncover strategic insights, and identify potential operational efficiencies.
- Develop and present clear, concise, and compelling business review reports, leveraging data-driven storytelling to influence decision-making among various target audiences (including executive leadership).
- Define the optimal analytical methodology for complex problems and execute end-to-end analysis with minimal supervision, from hypothesis definition to final report delivery.
Qualifications
Minimum Qualification (s):
- Proven expertise in data querying, processing, and analysis, with a demonstrated ability to translate complex data sets into actionable business conclusions.
- Proven ability to craft appropriate narratives and storylines to convey key messages clearly and adapt communication style for technical and non-technical audiences.
- Proven ability to define analytical methodologies and drive projects from initiation through reporting with high quality and independence.
- Ability to rapidly assimilate domain knowledge in new operational or policy areas.
- Excellent multitasking, time management, and prioritization skills in a fast-paced environment.
- Proficiency in SQL for complex data manipulation, statistical modeling, and analysis.
- High Oral/Written proficiency in English is required for this role due to cross functional collaboration with global teams.
Preferred Qualification (s):
- Graduate degree (Master's or higher) in a quantitative field such as Data Science, Statistics, Computer Science, or equivalent research background.
- Proficiency in Python.
- Relevant professional experience in a global business setting, with a focus on operational or analytical roles.
- Familiarity with the content moderation landscape, platform policies, or e-commerce governance.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.