TikTok Shop - Regional Manager

Responsibilities

Team Overview
TikTok Shop's Supply Chain & Logistics is looking for an experienced Regional Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.

Responsibilities
- Lead and oversee end-to-end e-commerce fulfillment operations across 5-6 fulfillment centers (FCs), including inbound, inventory management, pick, pack, outbound, and return operations
- Own regional operational performance and deliver KPIs related to safety, productivity, quality, SLA, customer experience, and cost control
- Manage and develop a team of Site Managers and operational leaders across the region, including performance management, coaching, succession planning, and talent development
- Drive regional capacity planning, labor planning, and peak season readiness to support business growth and operational scalability
- Partner with internal cross-functional teams (Planning, Transportation, Product, Engineering, Finance, Quality, and Merchant teams) and third-party logistics providers (3PLs) to ensure efficient operations
- Lead continuous improvement initiatives across the network to optimize productivity, reduce operational defects, and improve fulfillment efficiency
Standardize operational processes and ensure SOP execution consistency across all FCs within the region
- Analyze operational data and performance trends to identify risks, root causes, and improvement opportunities, and implement corrective actions
Support new FC launches, operational ramp-ups, process transitions, and network expansion projects
- Collaborate with automation and engineering teams to support the implementation and daily operation of warehouse automation systems and equipment
- Maintain a strong understanding of the end-to-end supply chain process, including first-mile transportation, warehousing, fulfillment, and last-mile delivery operations
- Champion strategic projects with network-wide impact and drive operational excellence initiatives across the organization
- Ensure compliance with safety regulations, company policies, and operational standards across all managed sites

Qualifications

Minimum Qualifications
- Bachelor's degree in Business, Logistics, Supply Chain, Operations, Engineering, or a related field, or equivalent practical experience
- 5+ years of experience in warehouse, fulfillment, logistics, or supply chain operations. 3+ years of experience managing multi-site operations or regional logistics operations
- Proven experience managing third-party logistics providers (3PLs), vendors, and external operational partners. Strong people management experience, including leading managers and large frontline operational teams.
- Experience in inbound, outbound, inventory, or quality operations with a deep understanding of operational KPIs and process management. Strong analytical, project management, and problem-solving skills with the ability to manage complex operational challenges.
- Experience in capacity planning, labor management, cost optimization, and peak season operations. Basic understanding of warehouse automation systems and equipment such as conveyors, sorters, scanners, ASRS systems, or automated packing solutions
- Knowledge of the end-to-end logistics and fulfillment chain, including first-mile, warehousing, middle-mile, and last-mile operations. Ability to work in a fast-paced and rapidly changing environment with strong stakeholder management skills