TikTok Shop - Program Manager, Scenario Governance
Responsibilities
About our team
Our Global GNE team ensures that TikTok's marketplace remains safe and trustworthy for users, sellers, and creators. We are looking for a Program Manager to be part of our Listing Governance team, and contribute to the creation and execution of policies, strategies, and systems that safeguard the platform's quality, integrity, and sustainability. This position will offer you hands-on experience in a fast-paced, global e-commerce environment, empowering you to drive impact while working alongside experts in the field.
As Program Manager for Scenario Governance, you will develop strategies to uphold user experience by ensuring that only safe and policy-compliant products and content are shown on Shoptab Search and Recommendation. This includes proactively identifying and mitigating risks such as fake propaganda, prohibited products, product safety issues, and inappropriate content. You will drive cross-functional strategy and execution with Product, Algorithm (Algo), R&D, and Operations teams to prevent violations before exposure and recall problematic listings quickly if surfaced. This role requires a strong mix of governance judgment, technical acumen, stakeholder influence, and executional excellence.
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Responsibilities:
1. Lead governance for Shoptab recommendation and search scenarios, identifying and addressing risks (e.g., fraudulent sellers, poor-quality listings, policy violations).
2. Develop and implement data-driven, adaptive governance strategies that balance enforcement precision with product coverage and ensure business continuity.
3. Continuously analyze ecosystem gaps and pain points, refining governance strategies to improve overall scenario health.
4. Identify inefficiencies in scenario governance workflows and develop roadmap and optimization plans.
5. Partner with Product and R&D to enhance tooling, automation, transparency, and system scalability for real-time enforcement. Act as the governance representative in cross-functional and global forums, influencing roadmaps and aligning priorities across markets and functions.
6. Conduct and lead root-cause analyses to uncover gaps in coverage and precision, collaborating with Algo and Product teams on systemic improvements.
7. Partner with Legal, PR, GTM, and Policy teams to translate governance needs into seller/creator education initiatives, enabling compliant content at scale. Enable Account Managers (AMs) and sellers with clear guidelines, training, and support to promote self-governance and listing integrity.
Qualifications
Minimum Qualifications
1. 1-3 years of experience in Program Management, Product Strategy, Trust & Safety, Policy, or related fields, ideally in a tech or e-commerce setting.
2. Strong analytical and problem-solving skills, with the ability to derive insights from data and translate them into clear, actionable strategies.
3. Proficient in data analysis and tools, including office software and analytical platforms; familiarity with recommendation/search systems and moderation workflows is a plus.
4. Proven track record leading complex cross-functional initiatives involving both technical and non-technical stakeholders.
5. Excellent communication and stakeholder management skills, with the ability to influence diverse teams and cultures.
6. Passionate about governance, user experience, and scalable solutions that protect both users and businesses in dynamic digital environments.
7. Able to work cross different timezone and travel for work if necessary.
Preferred Qualifications
1. Experience working with Algo, Product, or R&D teams on detection and enforcement solutions.
2. Understanding of marketplace dynamics and seller behavior in e-commerce environments.
3. Familiarity with traffic governance tooling, content moderation systems, or policy externalization frameworks.
4. Highly adaptable and self-motivated, with a growth mindset and the ability to thrive in ambiguity and fast-paced settings.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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