Responsibilities
About the Team
The E-Commerce team seeks to further advance this mission by connecting buyers, sellers and content creators in one seamless, trusted online shopping experience. The APAC Ecommerce's Governance and Experience team connects buyers, sellers and content creators to ensure a seamless, trusted online shopping experience. We seek to inspire trust by designing and implementing end-to-end governance & experience programmes to enable a thriving international marketplace.
As an Analytics & Projects Analyst, you will analyse metrics, perform analytics, manage projects, and drive operational optimisation to improve users' live-shopping experience. You are a systems-thinker, highly data-driven and can start and manage projects.
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Responsibilities
1. Develop data-driven strategies and policies to evaluate and manage risk, violations, rewards, penalties, as well as performance of the platform.
2. Conduct actionable data analyses to measure, identify, mitigate, and monitor risks to raise the overall ecommerce ecosystem quality. Develop and implement new signals, metrics and risks prioritisation - to monitor and identify new content quality and abuse trends from large datasets.
3. Engage cross-functional stakeholders to consolidate, pre-empt and analyse governance pain points; derive and implement action plans and operational workflows to resolve them.
4. Develop, launch and implement new policies and operational workflows - in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Policy - to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
5. Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.
6. Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.
7. Act as an escalation point of contact and manage internal communications on governance issues.
Qualifications
Minimum Qualifications
1. Strong bachelor's degree in a quantitative field such as mathematics, statistics, data analytics; computer science, engineering etc.
2. Experience running programmes and developing policies, with hands-on experience with data analytics (e.g., SQL, Python) and segmentation on large data sets. Data analysis is required in this role.
3. Professional experience in Strategy or Operations Management Consulting, Business Intelligence, Business Analytics, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk Analytics, Compliance, or Experience programmes.
4. Driven, excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams to build and launch new strategies and workflows.
Preferred Qualifications
1. Familiarity with SEA e-commerce and/or social media content landscape will be advantageous.
2. Familiarity with e-commerce compliance and ecosystem management - as well as strategic business sensitivity will be advantageous.