TikTok Shop - Policy & Programmes Manager, Content & Creator Governance

Responsibilities

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities
- Develop strategies and policies covering content and creator governance, to adhere to cultures, regulations, nuances.
- Develop strategies and policies for overall content and creator account health, violations, rewards, penalties, etc.
- Develop strategies and policies to mitigate risks, monitor, and raise the overall ecommerce content ecosystem quality and personalized recommendations.
- Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them.
- Collaborate with cross-functional stakeholders -- including Engineering, Ops, Product, Moderation -- to develop and launch relevant strategies and policies from end-to-end.
- Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.
- Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.
- Communicate and conduct training as regards new strategies and policies, to ensure their effective implementation.
- Troubleshoot and resolve high-priority emergency cases that may arise.

Qualifications

Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- Working experience or practical experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields will be prioritised.
- Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams to build and launch plans.
- Willingess to travel when needed.
- Willingness to work across timezones.

Preferred Qualifications
- Familiarity with ecommerce compliance and ecosystem management - as well as strategic business sensitivity - will be advantageous.
- Familiarity with the e-commerce content ecosystem and/or social media content landscape will be advantageous.