TikTok Shop - Outbound Operations Supervisor, Sort Center
Responsibilities
TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.
The Outbound Operations Supervisor is responsible for overseeing all outbound and shipping activities, ensuring packages are accurately processed, loaded, and dispatched on time. This role owns outbound execution, dock operations, carrier coordination, and on time departure performance while maintaining operational accuracy, compliance, and efficiency.
Key Responsibilities
- Lead daily outbound operations, including package consolidation, palletization, labeling, loading, and shipment release activities.
- Ensure shipments are loaded accurately according to routing plans, transportation schedules, and carrier requirements to minimize misroutes and service failures.
- Monitor and drive key operational metrics, including on time departure (OTD), trailer utilization, loading productivity, and shipment accuracy.
- Coordinate dock scheduling and loading activities with line haul providers, parcel carriers, and transportation partners to ensure efficient trailer turnaround and dock utilization.
- Oversee carrier handoff processes and verify shipment documentation, manifests, and system records accurately match physical shipments.
- Investigate and resolve outbound exceptions, shipment discrepancies, loading errors, and transportation delays.
- Manage daily cutoff schedules and prioritize operational activities to ensure all shipments depart within established service level requirements.
- Partner closely with Inbound, Sortation, Transportation, and Planning teams to support smooth end to end network execution.
- Lead, coach, and develop frontline associates and Team Leads while promoting a culture of safety, accountability, and operational excellence.
- Ensure compliance with company policies, transportation requirements, and safety standards.
Qualifications
Minimum Qualifications
- Associate's degree or above.
- 3+ years of experience in outbound operations, shipping, transportation, warehouse operations, or third party logistics (3PL) environments.
- Experience coordinating carrier operations, dock activities, and outbound shipment execution in a fast paced operational environment.
- Strong knowledge of shipment processing, loading operations, routing compliance, and transportation service requirements.
- Proven ability to manage multiple priorities, meet critical deadlines, and perform effectively.
Preferred Qualifications
- Bachelor's degree in Supply Chain, Logistics, Operations Management, or a related field.
- Experience working with parcel carriers, transportation providers, or line haul operations.
- Familiarity with carrier compliance requirements and shipment handoff processes for parcel and freight transportation networks.
- Experience monitoring and improving operational metrics such as OTD, trailer utilization, shipment accuracy, and dock productivity.
- Experience using WMS, TMS, shipping management systems, or operational reporting tools.
- Strong analytical, problem solving, and cross functional collaboration skills.
- Experience leading diverse teams in high volume fulfillment, distribution, or logistics environments.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $97200 - $151200 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.