TikTok Shop - Operations Integrations Manager - Seattle

Responsibilities

TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies. TikTok Shop Supply Chain & Logistics is seeking experienced Operations Integration and Solutions Manager to work cross-functionally to drive solutions for our fulfillment center operations.

Responsibilities:
1. New Product Introduction and Launch (NPI):
- Drive the NPI process, from concept ideation to launch, ensuring all milestones are met within the defined timelines and meet customer demands.
- Collaborate with cross-functional teams including product management, engineering, operations, tech development, S&OP, and transportation to identify opportunities for system improvement with a focus on fulfillment operations, warehouse management and transportation.
- Work closely with tech and operations teams to integrate new products seamlessly into fulfillment center operations, optimizing inventory management, and distribution processes, through user acceptance testing, writing clear and concise SOPs and conducting training for operations teams.
- Act as a liaison between product development, operations, and other cross functional teams to facilitate effective communication and alignment of goals.
2. System and Process Improvements:
- Conduct regular audits and assessments to monitor product quality and identify areas for improvement throughout the supply chain.
- Cross-Functional Collaboration: Collaborate with internal stakeholders to gather requirements, define project scope, and prioritize initiatives based on business needs and resource constraints.
- Understand the pain points of the operations and system gaps, operational gaps, conduct root cause analysis and identify improvement opportunities, whether it is systemic, process, or training related.

Qualifications

Minimum Qualifications:
- Bachelor's degree in supply chain management, industrial engineering, business administration, or a related field.
- Excellent analytical and problem-solving abilities, with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
- 5 years of proven experience in program management, sprint cycle management, product development, supply chain management, operations, or equivalent.
- Strong project management skills with the ability to lead cross-functional teams and drive projects to successful completion.

Preferred Qualifications:
- Master's degree or related advanced degree
- Experience with driving training and operational improvements with 3PLs

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $111467 - $208578 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).