TikTok Shop - Operations Integrations Manager, Logistics Dispatch Systems & Process Readiness

- Partner closely with Middle Mile, Last Mile, Transportation, Sorting Center Ops, Product, and Engineering teams
- Act as the operational voice in transportation and dispatch system design
- Drive alignment across internal teams and external carriers to deliver against readiness milestones
- Own end-to-end execution for dispatch and transportation system rollouts across multiple regions and sites
Problem Solving & Continuous Improvement
- Identify execution gaps, failure modes, and friction points across dispatch and transportation workflows
- Design simple, practical solutions to complex transportation and system challenges
- Lead root cause analysis for missed SLAs, handoff failures, and dispatch defects
- Implement sustainable fixes through process, system enhancements, or training updates
Documentation, Communication & Change Management
- Develop clear, high-quality documentation including SOPs, job aids, carrier playbooks, and training materials
- Communicate changes, expectations, and readiness requirements clearly to internal teams and 3P partners
- Drive structured change management to ensure adoption and sustained execution
- Provide leadership-level updates on readiness, risks, and execution status

Qualifications

Minimum Qualifications
- Bachelor's degree in Supply Chain, Logistics, Operations, Engineering, Business, or a related field
- 3+ years of experience leading cross-functional programs in transportation, logistics, dispatch, or supply chain environments
- Experience owning process design, SOPs, training, and operational readiness in transportation or multi-site networks
- Experience working across Middle Mile, Last Mile, Transportation, Operations, Product, Engineering, and/or 3P carriers
- Strong written and verbal communication skills, with demonstrated ability to create clear, executable SOPs and training materials
- Proven ability to lead through ambiguity and drive execution without perfect information

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Preferred Qualifications
- Experience with TMS, dispatch systems, load planning tools, and transportation execution platforms
- Exposure to carrier onboarding, lane launches, and transportation network scaling
- Familiarity with SLA management, carrier performance management, and exception handling
- Experience supporting new transportation tools or major workflow changes
- Demonstrated ability to simplify complex transportation systems into frontline-ready processes

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $100320 - $187720 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): Seattle, WA

Job ID: TikTok-7606427960329849093

Employment Type: OTHER

Posted: 2026-02-18T20:01:24