TikTok Shop - Moderation Partner Operations Manager
Responsibilities
About the Team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Global Moderation is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform.
Roles & Responsibilities
- Manage vendors' performance, proactively detect potential risks and take solid actions to ensure and maintain good performance.
- Responsible for the workflow of sites' moderation operation in Ecommerce including merchant, product, content and live streaming moderation.
- Define the scope of work they want the service provider to handle. This includes providing specific instructions, timelines, and performance metrics. Deep dive into sites' performance analysis, contribute insights, set up realistic and stretching goals and KPI metrics, keep tracking and driving efficient actions.
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- Seek improvement opportunities as process experts to help to improve vendors' operation management efficiency. Timely and effective work with stakeholders such as policy teams, product & system teams, to help launch new workflows. And partner with cross-functional teams (e.g., Product and Process), to build logical operational processes and tooling investments.
- Responsible for managing teams, developing and implementing operational processes, and managing external partners. POM should also have excellent communication skills, be able to work collaboratively, and have a strong attention to detail.
- Establish communication protocols with the service provider to ensure effective communication throughout the engagement, which includes regular meetings, status updates, and feedback sessions.
Qualifications
Minimum Qualifications
- BA/BS degree or equivalent practical experience.
- 4+ years experience in Vendor Management / Operations Management.
- Experience in large scale operations working across or coordinating with multiple domains and business units.
- Advanced knowledge of Excel sheets.
- The ability to think outside the box to identify issues and work to resolve them in partnership with business leaders but also brings ideas to innovate in our day to day operations.
Preferred Qualifications
- Eager to learn, initiative taker and problem-solver.
- High problem solving and priority skills.
- Thrives in fast and dynamic environments.
- Excellent skills for communicating and relating with both team members and customers.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.