TikTok Shop - Middle Mile Solutions Manager

- Validate new features or process changes through pilot programs and frontline feedback

Cross-Functional Collaboration
- Work closely with operations, product, engineering, planning, yard, and warehouse partners to align on network improvements
- Serve as the operational subject matter expert in cross-functional initiatives impacting linehaul execution
- Drive alignment across teams on priorities, timelines, and success metrics

Continuous Improvement & Network Health
- Monitor middle-mile and linehaul performance metrics to identify trends and improvement opportunities
- Lead initiatives focused on improving on-time performance, reducing dwell, minimizing service failures, and improving dispatcher efficiency
- Support peak readiness, surge planning, and network change management initiatives

Qualifications

Minimum Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business, Data Analytics, or related field
- 3+ years of experience in e-commerce logistics, linehaul operations, or platform fulfillment
- Strong understanding of linehaul networks, delivery SLAs, and carrier performance management
- Advanced Excel/Sheets skills; experience with data dashboards (Tableau, Power BI, Looker)
-Ability to manage multiple projects in a fast-paced, high-growth environment
-Strong communication and negotiation skills with internal teams and external carriers

Preferred Qualifications
- Experience in modern e-commerce platforms
- Familiarity with TMS systems, routing tech, or linehaul optimization tools
- Proficient SQL or data analytics skills

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $111467 - $208578 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): Seattle, WA

Job ID: TikTok-7599792763017791797

Employment Type: OTHER

Posted: 2026-01-27T19:53:41