TikTok Shop Merchant Community Operations Specialist (MAI) (Third-party Associate, Japan)

Responsibilities

About the Team
The TikTok Shop MAI (Merchant Acquisition & Incubation) team acquires and incubates sellers both on and off platform. Through tiered seller development and operating strategies, and 1-on-1 support for high-potential sellers, the team works to expand e-commerce seller supply in the Japan market and maximise GMV growth.

Key Responsibilities
• Seller Community (Lark) Operations Support, incl. Oncall (40%): Drive community participation (weekly invitation emails); onboard newly joined sellers; manage posts, announcements and shared materials; provide Oncall first-line response to seller inquiries; handle GNE / Policy inquiries (product freezes, account health, policy violations); escalate to GNE / Legal / Policy where required and follow up until resolution.
• Online Growth Mission Setup Support (30%): Perform basic task configuration in Seller Center; check mission progress and run simple data checks; execute updates as directed by team members.
• Campaign Operations Support (10%): Communicate and remind sellers of campaign information; confirm seller participation status; answer basic questions on how to join; light data consolidation for campaigns.
• Basic Office Work (10%): Prepare materials (PowerPoint / Excel); organise contracts and lists; data entry and simple reporting; coordinate internal and external emails.

General Office Duties
• Phone reception, visitor reception, supplies ordering & management, copy / fax / filing, meeting setup & preparation, mail handling, off-site errands, morning meeting attendance.

Working Conditions
• Contract type: long term (2 months or longer, renewal assumed)
• Working days: Monday-Friday (5 days/week); work from home: not available
• Working hours: 10:00-19:00, 1-hour break (nominally 12:00-13:00, may be taken flexibly according to workload)
• Overtime: approximately 20-30 hours per month
• Off-site work: yes (offline events)|Weekend work: none

Qualifications

Minimum Qualifications
• E-commerce industry experience preferred - platform side or service-provider side (e.g., operation agency) prioritised; brand / seller-side experience also acceptable.
• OA skills: Word beginner, Excel beginner, PowerPoint beginner; Access not required.
• Able to work with Lark (internal communication) and Zoom (meetings).
• Immediate contributor - job-relevant experience is the No.1 selection priority.
• English/Chinese language ability (working knowledge or above) - required for daily collaboration with China-based product and operations teams.

Preferred Qualifications:
• Experience operating a seller community, forum, or support desk.
• Familiarity with e-commerce policy / governance workflows.

TPA Hiring Disclaimer (for TikTok roles)
''Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 3 months temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy''