TikTok Shop - Logistics Product Manager
Responsibilities
About the team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
We are looking for passionate and talented people to join our global logistics team. Together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.
Responsibilities
- Responsible for Fulfilled by TikTok (FBT) merchant facing product Strategy and Vision:
- Define, manage, and evolve FBT service offerings, including merchant inbound, inventory management, goods management and reverse logistics.
- Translate strategic objectives into a clear product roadmap that balances short-term execution with long-term innovation. Prioritize initiatives based on ROI, operational efficiency, and strategic alignment with supply chain and seller experience.
- Own the end-to-end product lifecycle - from ideation and requirements gathering to roadmap creation, development, rollout, and continuous improvement.
- Act as the central point of coordination between cross-functional teams - including supply chain operations, logistics, R&D, merchant operation and strategy teams - to ensure seamless execution of product initiatives. Support FBT's global expansion and global business lines, including but not limited to UK, EU and US markets.
- Drive continuous improvements and long term product vision with seller-centric feedback loop: Continuously gather feedback from sellers through surveys, interviews, and data analysis. Use this feedback to iterate on existing products and identify new opportunities for improvement.
Qualifications
Minimum Qualifications
- Bachelor's degree or above, 5+ years of product management experience in the e-commerce fulfillment or international logistics industry
- Have a good understanding of e-commerce fulfillment, supply chain, cross border logistics, domestic logistics and other related industries.
- With excellent communication skills, cross-team collaboration and system project management skills.
- Has the ability to think outside the box and is able to take initiative in innovation to solve complex problems.
Preferred Qualifications
- Data-Driven: Experience in data analysis and presentation technologies
- Seller-Focused: Experience working with or developing products designed to support and grow third-party sellers, with a keen understanding of seller pain points and how to address them.
- Problem-Solving: Strong analytical thinking and problem-solving abilities, with a focus on finding practical and innovative solutions to business challenges.
- Cross region and cross culture work experience is preferred.
- Experience in large e-commerce companies or international logistics companies is preferred.
Want more jobs like this?
Get Data and Analytics jobs in Seattle, WA delivered to your inbox every week.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $176320 - $280440 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.