TikTok Shop - Logistics Operations Performance Manager - Fontana

- Monitor the entire order fulfillment process, supervise the execution of SOPs at each stage, promptly intervene in operational deviations, assess risks, and promote effective remedial solutions.
3. Data-Driven Decision Making and Industry Insight:
- Collaborate across departments, working with DA and GNE teams to jointly establish core monitoring indicator systems for operations and user experience. Participate fully in the calibration of indicator logic, data breakdown, and consensus-building for implementation to ensure data-driven business decisions.
- Able to independently produce multidimensional service quality analysis reports, providing insights with industry understanding to support management decision-making.

Qualifications

Minimum Qualifications
1. Minimum 5 years of relevant work experience in overseas warehouse or sorting center operations. Familiar with cross-border warehousing, distribution centers, or the entire logistics fulfillment process, with a deep understanding of process establishment, quality control, and cost optimization logic.
2. Strong data analysis and problem-solving skills, capable of accurately identifying operational pain points and proposing effective improvement solutions.
3. Proficiency in Chinese to work and partner with Chinese Logistics Service Providers.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $105600 - $197600 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Bernadino, CA

Job ID: TikTok-7603252407707420981

Employment Type: OTHER

Posted: 2026-02-06T19:59:59